Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Claims are handled so efficiently and fairly
I have been using this insurance for over a year. Everything has been easy
Insurer: Nationwide
By: Valerie
So happy we joined Nationwide for Jack's pet insurance
We are extremely happy with Nationwide! The claims process is effortless and flawless! Thank you!
Insurer: Nationwide
By: Marisol
Great Service
Have been a customer for years, and have always been very pleased!
Insurer: Nationwide
By: Gregg
Gracie doing great
Great insurance and wonderful customer service.
Insurer: Nationwide
By: La
Quick response, easy to submit claims. I'm happy to know my best friend is covered
I've been very happy with my dog's insurance. He is my best friend and child. I never want to have to make any decisions based on finances. Nationwide has been easy to use and very responsive.
Insurer: Nationwide
By: Corinne
I wish my health insurance was as good as my dog's!
We tell everyone we know that Nationwide Pet Insurance is the best way to care for the little dog that we love so much. We do not worry that something will come up and obliterate our budget. Nationwide has delivered on what they said they would approve, no drama, minimal paperwork, hassle-free. The checks come fast, the website is easy to use, and we don't have to think about it. Please take over human health insurance!
Insurer: Nationwide
By: Anjie
Because of this insurance we have been able to keep our previous miracle dog alive for 3 years.
Excellent service. We had a very healthy dog for her first 5 years. She was then stricken with a very rare and deadly autoimmune disease. It was a snow ball effect. The many meds caused cirrhosis of the liver and weakened her bones. Because of this insurance we were able to keep her going. She is happy and loving. She had thousands out of pocket expenses not covered but we were blessed with this policy to help us. Otherwise we would have had to put her down. Thank you.
Insurer: Nationwide
By: Jim
Fast, efficient, available, & helpful
I love this company! My 3 year old had a tear in her ligament & had to have surgery. I got a pre-authorization from Pets Best before we moved forward with the surgery. After the surgery was done we got reimbursed quickly. On top of that, she randomly threw up & I called our ER vet to see what to do & they just said to watch her. I decided to call WhiskerDocs which is paid for through my Pets Best premium & the vet on call gave us so much helpful info. She explained because we were putting her pain killers in sausage, the grease from it has slowed down her digestion & we needed to reset her gut. She also recommended other ways to give her her medicine. It all worked! She’s doing so much better. I call WhiskerDocs a lot & they’re always so helpful. It’s definitely worth the premium we pay, we’ve saved so much money on vet bills & we’re also more educated on our pets health. :-)
Insurer: Pets Best
By: Amber
Love this insurance
Having had Roodie insured for years with no claims, it has been so gratifying knowing that the coverage is there for him with his recent back issues. And I can't tell you how much I appreciate the contacts, asking how he's doing and knowing that there is an entire team rooting for him. That is why his 'brother' and 'sister' are covered by NW Pet as well.
Insurer: Nationwide
By: Teresa
Fabulous
We have Nationwide Pet Insurance for our 200lb Irish Wolfhound Groot! I have to say this insurance program has saved us and our dog numerous times especially during this last health scare when Groot got pneumonia and almost did not survive. We have never had a dog where we have had to take advantage of the insurance as often as we have and it has truly been a blessing. We will always insure our current and future animals through Nationwide and have been recommending them to everyone we know! Thank you Nationwide for your great customer service and being there for us during some of our most stressful pet moments!
Insurer: Nationwide
By: Alex