Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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If you took humans I would switch to you
You are so easy to deal with. In the 11 years Violet has been insured by you There has never been a problem.
Insurer: Nationwide
By: Joan
Thankful for insurance...great investment.
Pet insurance gives me peace of mind and when I needed it the claim process was easy.
Insurer: Nationwide
By: Mary-Elizabeth
the best insurance company for my Brundy. He's doing very well and has recovered from his injuries. Thank you for caring.
I have recommended Nationwide pet insurance to several people. I am so pleased with your company. It's too bad that you didn't accept my other dog. We had to go with a different insurance company for him.
Insurer: Nationwide
By: Arlene
Terrible customer service, Terrible Claim process
Terrible customer service. I purchased insurance in February , in August I had to take the dog to the doctor and this insurance company is not processing a claim . This insurance company is a scam. Please be aware!!! The dog got sick on Saturday and I took him to the nearest vet hospital that was open. Insurance send a request for the dog medical records to the doctor that doesn't have it. I spoke on the phone for hours and was told that I can't submit medical records by myself. This company is just taking money from the people. When I asked for the full premium refund since they are not paying the claim they refused to refund my money. Unbelievable !!!
Insurer: Pets Best
By: Emanuel
Best ever
Great service by caring people!
Insurer: Nationwide
By: Betsy
Not happy
I am not very happy that we were not reimbursed for our second visit to the eye specialist. We were reimbursed for our first visit and were asked to return. I will be looking into other insurance company’s. What if my fur baby had a terminal illness. Would we get help for that or just what you feel like helping with.
Insurer: ASPCA
By: Bunny
Always helpful
Always helpful. Timely payment of claims. Truly care about how our cat was doing.
Insurer: ASPCA
By: AMY
Who Was That Masked Man?
If anyone remembers the Lone Ranger TV series, he righted wrongs and rode off without taking credit. But Nationwide-you should take credit From the outset of coverage, claims handling for our somewhat accident-prone Princess Doobs (Lucky Doobie-perhaps a misnomer) remains stellar. She's 3 yrs and 7 mos now and coverage started at 12 weeks of age, so that's a good time frame in which to present a consistent track record, which Nationwide has done. Prompt, easy, and with follow-up. Beats my healthcare coverage, leaving us to ask, "Who was that masked man?". Instead of the TV answer of someone saved, "Does this silver bullet tell you anything?" Dobbie's folks say, "Does this prompt & direct deposit reimbursement tell you anything?" It does. Hooray Nationwide.
Insurer: Nationwide
By: Joan