Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Nationwide Pet insurance is a life saver.
I am very grateful that I took out this pet insurance. I was dissatisfied at first when you didn’t pay the first claim, stating it was pre existing She had diarrhea after being spade which I found out is somewhat normal. She hasn’t had any since. She was on ID food per the previous vet, and she’s been off of it for at least a year. Other than that, Nationwide is awesome.
Insurer: Nationwide
By: Valentina
Worth it and hassle free
I'm super happy with the service and coverage, and haven't ever had a problem.
Insurer: Nationwide
By: Sara
Great Service!
I've had insurance for my dog, Barkley, since he was 6 months old. Now that he's 13-1/2, the insurance is coming through for him when he needs it most. Nationwide Insurance has helped me so much to take care of Barkley, and also my other dog Sophie, who had cancer surgery 4 times. Thank you so much!
Insurer: Nationwide
By: Linda
We love Nationwide
We have never been more pleased with an insurance carrier of any kind than we are with Nationwide. When our dog was sick, we were able to give her the attention she needed knowing we would not be encumbered with debt. The process of filing a claim is always quick and easy. We are continuously amazed at the communication we receive from Nationwide on the status of our payment and how quickly it is received. We tell all our friends who have pets about you.
Insurer: Nationwide
By: Cindy
Easy!!
Very, very easy to file claims and to check policy questions. Every pet owner should have their policies with Nationwide.
Insurer: Nationwide
By: Michele
Your service and benefits are the best I have ever seen.
Fast service and outstanding coverage. We love the follow-ups after Reggie has been to the vet. Keep up the great work.
Insurer: Nationwide
By: William
There when I needed it!
Recently, 3 of my cats were in 3 different hospitals for a variety of reasons. 3 surgeries were required (after batteries of tests in all instances). The total cost was around $25,000. It was very stressful for me but it was also great to know I could tell the vets to do whatever was necessary, without having to worry about the cost. ASPCA paid the claims within 2 weeks of submission. They've been great and I'm happy to say, all 3 cats are doing well also.
Insurer: ASPCA
By: Billie
Thank God for ASPCA.
ASPCA is so easy to deal with. Everyone has been nice to me on the phone. The people actually care. Our dog is our baby. And when ASPCA calls me, they ask how Bailey is doing. They don't ask me how my dog is doing. Since Bailey got sick we've been dealing with a specialty hospital. Not even Bailey's own vet has called to ask how he's doing! ASPCA called and asked how he's doing. That says it all. Thank you ASPCA.
Insurer: ASPCA
By: Val
Good service
I'm very glad they were able to help, specially when I need it
Insurer: Nationwide
By: Marco
Excellent experience!
This is the first injury/illness claim that we have filed with Nationwide Pet Insurance and it could not have been better! They reimbursed us for almost the entire bill and did so very quickly.
Insurer: Nationwide
By: Mardi