Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Great experiences
All of my experiences have been great. Claims easy to file. Reimbursement in a timely manner. Customer Service for help with questions have been courteous, helpful, and if they are not absolutely sure, they place me on hold and find out. Very happy with our experience and I do recommend your company to family and friends.
Insurer: Pets Best
By: Pam
Answered my questions
April was awesome. She was able to answer all of my questions.
Insurer: Pets Best
By: Susan
Outstanding
Trupanion customer service and claims processing is outstanding. I highly recommend this company to everyone who tells me they are getting a puppy or dog.
Insurer: Trupanion
By: Donna
My cat, Joy, and I love Trupanion!
Trupanion is a terrific company for pet insurance! Claims are handled immediately. Results are emailed promptly and funds are deposited into my checking account within days. All communications compassionately show their gratitude in being able to assist us.
Insurer: Trupanion
By: Judy
Very prompt this time which was very appreciated
Very prompt this time which was very appreciated
Insurer: Trupanion
By: Baila
G.O.A.T
So easy and quick, love Trupanion they make having a pet with a chronic illness as stress free as possible.
Insurer: Trupanion Canada
By: Kerri
First claim, no hassle
Easy to submit claim, quick responses that were easy to understand. Overall, a fantastic experience
Insurer: Trupanion Canada
By: Jordan
Trupanion has saved me thousands
Everyone should have pet insurance. This company is really good at processing claims straight from your vet, they're always available to talk to. Very friendly over the phone and considerate. Good coverage amounts and the ability to change deductible/prem is nice.
Insurer: Trupanion Canada
By: Megan
Very pleasant customer service cam…
Very pleasant customer service cam explained everything to me clearly more than once, very patient and kind. Thank you very much, John.
Insurer: Prudent Pet
By: JOHN
Grateful and satisfied!
I have been a member for 3 years now with my dog and have been so pleased with the plan and the policy and all of the things that are covered. I just recently found out my dog needs special perscription food now for weight issues and Nationwide will cover the cost!! He could be on this for life so for the coverage I am thankful. The claims are easy to do and reimbursement is timely. I was however a little bit disappointed in the large increase in my plan this year. It is a pretty big increase and I am have to re-visit the plan I currently have. I recently reached out to claims regarding the dog food perscription because I wanted to be sure what I was submitting was acceptable and have not heard back. Overall my family and I are very please with Nationwide!
Insurer: Nationwide
By: Elizabeth