Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Professional
The rep advised me to use the app for the online services. It was quick and easy
Insurer: ASPCA
By: Lynne
Excellent Plans to choose from.
I have my 3 dogs on this insurance. I'm very satisfied with " My pet protection with wellness " plan. It covers just about the majority of everything you need for your pet. Claims are very easy to fill out and they send you an email the next day, letting you know they received your claim. Very good insurance to get for your pet.
Insurer: Nationwide
By: Melanie
Awesome Pet Insurance
The staff with ASPCA Pet Insurance are always so professional, friendly, and very helpful. I always get a callback following an appointment with the emergency vet to see how my for baby is doing and they are always so caring about her health. Best health insurance I’ve ever had for my dog. It is worth every penny that I pay every month.
Insurer: ASPCA
By: Kristy
Always been easy to work with. If I had a complaint it would be that some claims take a little longer than others.
I've been with Nationwide for 5-6 yrs now and mostly pleased. I gave a 10 rating because even if I have a problem..it is taken care of very quickly & customer service is always understanding & extremely nice. Thank you for being there when I need you! :O)
Insurer: Nationwide
By: CRYSTAL
Very easy claim and payment.
Excellent service!
Insurer: Nationwide
By: Alyce
Outstanding
Coverage is great and the service is outstanding. EVERY claim is processed quickly and I receive my reimbutsement usually within 10 days.
Insurer: Nationwide
By: Tracy
Provides good coverage and customer service
Positive customer service and insurance coverage provides necessary care for our pet.N
Insurer: Nationwide
By: Charles
This wellness policy helps me to take better care of Picklepuppy
The claims process is incredibly easy and the refund is pretty quick. My only problem is trying to get a straight answer as to whether this insurance will cover having Pickle's teeth cleaned so that she doesn't end up having stomach problems from tooth disease.
Insurer: Nationwide
By: Marjorie
Great company to do business with.
From the very beginning continuing to present I have found Nationwide service to be prompt, accurate and when speaking, very customer friendly. I have recommended Nationwide to anyone I come in contact with who are getting or just got a pet. Great company to do business with.
Insurer: Nationwide
By: Thomas
Trupanion 'Rocks' - their coverage for my Golden Lab has been a great Value.
A good friend has a Boxer that had a serious leg injury from a fall in the ice a few years ago that cost him thousands of dollars and convinced me to buy Pet Insurance. I chose Trupanion, a company that was recommended by 2 Veterinarians. A number of months later, my dog suffered a torn ACL which was problematic but didn't require surgery. It did require multiple x-rays and visits to a couple of Vets for evaluation plus regular pain meds and injections to relieve inflammation. Gunner is mostly OK but has to be careful to not overextend or over-exercise. Trupanion has reimbursed me regularly for vet visits to keep track of his joints and stay ahead of problems. I highly recommend Trupanion for your pet because we have a responsibility to care for our animals as we do for our children.
Insurer: Trupanion
By: William