Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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You guys are the best!
fast claim service. Cute contests. No problems contacting my Vet. Would highly recommend to anyone
Insurer: Nationwide
By: Catherine
Thank you for all your help and keeping me at ease when it comes to my dog.
Appreciate the quick response and keeping me updated with claims. I love that I am able to log into my account to see the status of claims.
Insurer: Nationwide
By: Kristy
Please reimburse for more!
I am disappointed with the reimbursement amounts provided. But I am grateful for the ability to fax in the claims and for your quick response.
Insurer: Nationwide
By: Mary
Thank you for caring for Blue
Nationwide has been nothing but helpful and easy to work with. We’ve had a rough year with our baby’s health but they’ve been there and I’m very thankful we have our insurance for Blue through Nationwide
Insurer: Nationwide
By: Julie
Excellent customer service
Excellent customer service - claims handled in a timely manner & funds were deposited into my checking acct
Insurer: Nationwide
By: Sandy
Questionable business practices
I cancelled a policy with Trupanion, only to have them bill me for two months after the cancellation was received. I did not have an active account with Trupanion at the time. Trupanion went into an inactive account, where my billing information had been kept, and billed me without authorization. Only when I questioned, and emailed several times, did they respond and issue a partial refund. They pro-rated my refund - when they didn't even have authorization in the first place, and pro-rated a refund on a cancelled policy! I have other pet lover friends that are with Trupanion and have mentioned to me lately that they are not the company they used to be. It's extremely disappointing.
Insurer: Trupanion Canada
By: Carol
Nationwide's Pet Wellness is Great
I have the top insurance on two of my Dobermans. I have never had any issues submitting claims and being reimbursed. The reimbursement process is faster than expected and having the money auto transferred to my account is a plus. When I need to speak with someone, they are knowledgeable and polite. This gives me the peace of mind knowing that I am able to give my dogs the care they need without worrying, especially if an emergency arises.
Insurer: Nationwide
By: Patti
Nationwide hasn’t ever let me dowb
Thanks Nationwide for your excellent insurance for my 3 dogs. Yiu respond always in a timely fashion and are always fair in your reimbursement. I use you Platinum Plans for my 3 dogs and I recommend you to many. Keep up the good work.
Insurer: Nationwide
By: Dr.
Thankful
I have been with this insurance for over 3 years, luckily Menina was very healthy and good shape, but this year everything has changed, Menina got some issues in her neck, every single claim has been approved fast and very easy to understand all the paperwork
Insurer: Nationwide
By: Cesar
Love my Nationwide Insurance!!!
So easy to submit forms, and everything is easy to read and understand. Covered a huge operation....so thankful that I could give my baby the best care possible with the help of Nationwide Pet insurance. Such a relief that I would get the monetary help I needed.
Insurer: Nationwide
By: Diane