Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Amazing assistance
Although they have never met my dog they are clearly interested in his well being and care. Healthy Paws has been helpful and professional and has always had a fast response time. The ease of filing a claim is superb allowing me to spend my concern and time on my dog rather that getting a claim paid or covered.
Insurer: Healthy Paws
By: Stephen
Thank you
Thank you for having your claims service via VitusVet app - it makes it easier.
Insurer: Nationwide
By: Sandra
I am so grateful that I will not be having to worry about Jackson's dilated cardiac myopathy (never on grain-free diet)
HealthyPaws has continuously been checking up on Jackson's health. They expressed concern because of his heart disease. Jackson went to the University of Florida Veterinary Hospital after his primary veterinarian diagnosed him with a heart murmur. HealthyPaws never questioned anything. They sent me a reimbursement check quickly. The money of course is being sent to the Univ. of Fl. for his 3 month checkup. Jackson had numerous medical testing done. The only thing that was not reimbursed was his initial office visit and his diet. Even Dr. Rosen's ordered supplements were covered. HealthyPaws has been great.
Insurer: Healthy Paws
By: Reecca
Nationwide is the best worldwide!
I tell all my friends and family about Nationwide, even strangers that I meet in stores. I have even had discussions with my vet about the great service and coverage that Nationwide provides. I know that he is passing that along to his clients as he now has brochures about the benefits of having pet insurance in his welcoming packages to his new clients. Although the premiums are a little pricey, I am thankful that I am able to afford it and I am thoroughly satisfied with the coverage and the timely reimbursements.
Insurer: Nationwide
By: Linda
Extremely easy and simple experience
Nationwide has given me a piece of mind while taking care of my puppy. They have made claims easy and simple to file for and they always follow through with their coverage. I am very pleased with their service.
Insurer: Nationwide
By: Jonathan
Peace of Mind with Nationwide
I have had Nationwide Pet Insurance for all of my dogs since they were puppies or since rescued. We are talking over 15 years of excellent customer service. With four dogs I have had numerous claims and and NPI has consistently given me excellent customer service. Their agents are always extremely helpful, very caring and always asking about my pets. I have never had a problem with Nationwide and they have paid out as promised on the claims I have submitted. I really love the additional service of having a 24-hour veterinary pet line service where I can get emergency advice by phone. I have used this service on several occasions and it has been a great help to me until I could get to my vet. I have peace of mind knowing that my dogs are covered by Nationwide from nose to tail : ) I highly recommend Nationwide. They are PAWsome 🐾 🐾 ❤️
Insurer: Nationwide
By: Susana
I'm very happy i purchased pet insurance! the claim process is very easy as is the reimbursement process.
I am very please with Nationwide pet insurance. there were a few kinks to work out in the beginning (some how i ended up with two identical policies for my one dog), but Nationwide quickly made the corrections and reimbursed me the overage. The process of submitting claims is SO easy and can be done as soon as I get the emailed receipt from my Vet. I'm glad i went with pet insurance!
Insurer: Nationwide
By: Stephanie
The best
Easy to use and pretty fast service.
Insurer: Nationwide
By: Matias
Efficient and Friendly
Very efficient. My claims are processed very quickly. Reimbursement are done electronically, and there has always been someone there to answer my questions.
Insurer: Nationwide
By: Max
Brilliant
Nationwide has been such a help not only financially but also when i’ve called with questions. Sometimes they’ve seemed really silly but i’ve never been made to feel foolish.
Insurer: Nationwide
By: Maria