Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Nothing to say but good things about Nationawide Pet Insurance
For the first time at my job, I was offered pet insurance. I called up Nationwide and decided to go with the wellness plan for my labrador Murphy. The application process was extremely smooth. And all of my questions and concerns were addressed quickly and effectively. And when Murphy has needed to see the vet, the reimbursements came swiftly and without difficulty. I will certainly obtain insurance for Murphy when his first year is over.
Insurer: Nationwide
By: Lawrence
Easy and convenient
Nationwide has been really great to have for our little corgi. There have been a few unexpected vet visits and we felt good knowing that our insurance would be able to help us out. We had to take her to the emergency room one sunday to remove a fox tail from her nose and we knew it would be a big hit to our wallets, however Nationwide even helped alleviate some of that cost. We also love that we are able to keep up with her vaccinations and not feel like we are just pouring money out. We are able to properly keep our little pup happy and healthy so easily. We use the phone app to submit claims. It is so fast to do right after we get the receipt, we send it through the phone and a claim is submitted right away! Nationwide is the best!
Insurer: Nationwide
By: Desiree
You are the best.
Have been with you for many years. You are the best.
Insurer: Nationwide
By: Kay
Excellent Insurance Program
All around excellent experience
Insurer: Nationwide
By: Thomas
Unbelievably easy!
I cannot say enough about how easy and convenient and helpful trupanion (Graham talked me down from panic on the phone, bless his heart! ) was in dealing with my German shepherds torn acl and the surgery needed to correct it! I didn’t have to do anything! Thank goodness because I was a worried mess! They worked with my vet and the specialty center and never had any bad news! Not having to pay the vet bill and then get reimbursed was HUGE to me, as I didn’t have the $4,000 to pay upfront for the surgery! I will recommend Trupanion to anybody who will listen! And I work in German shepherd rescue, so I know lots of people who would be foolish not to insure their pets! Thank you! Thank you! Thank you! Trupanion, and thank you again, Graham for being so great, friendly, knowledgeable and understanding! You guys are the best!
Insurer: Trupanion
By: Shari
Best pet insurance out there.
Not only is the customer service great, but the claim filing procedure is a breeze. First of all, they show they care about your pet when you talk to them about a claim. Secondly, they guide you in the right direction about filing and even teach you what to do if necessary. And last but not least, the ease with which you can file a claim is outstanding and your reimbursements arrive quite fast especially if you have direct deposit set up with them.
Insurer: ASPCA
By: Flavio
Excellent Coverage and Wonderful Customer Service
I started using ASPCA insurance for my Great Dane (Medusa) through my previous employer two years ago. Even after I left that company, I decided to continue using this insurance because of how wonderful they were. I have submitted claims for everything you can imagine: wellness visits, emergency visits, surgery, prescriptions, etc. I have always received quick reimbursement and great customer service. Almost two months ago, Medusa was diagnosed with lymphoma (a terminal diagnosis for dogs). This insurance is the only reason my dog is still around. Without having this coverage, I would have never been able to afford the chemotherapy that will extend her life and keep her as happy and healthy as possible until the end. Two or three weeks into Medusa's treatment I received a voicemail from the ASPCA asking about her. I was hesitant to call back, wondering if this was going to be a call where they tell me they can no longer provide the support we needed to continue treatment. I was absolutely amazed when I called back to find out that they really just wanted to check on her health and give me their sympathy. It was by far one of the best customer service experiences I have ever had. I have recommended this insurance to so many of my friends, and I encourage others to look into it as well. They have a variety of plans that are affordable and the coverage really is worth it.
Insurer: ASPCA
By: Emily
This is the only pet insurance you will ever want and need!
This company is far above and beyond anything you could expect from and insurance company. They actually CARE about your pet. Their benefits are wonderful and filing claims is a breeze. Processing is fast. The staff is compassionate, thoughtful, and competent. Their rates are competetive. I recommend them to everyone I know who has a furry family member.
Insurer: ASPCA
By: Betty
Well you came through in the end but it was difficult to get there.
I have been a nationwide customer for a long time. And while I’ve had to use it on my Old dog who past several years ago when he was a puppy. I haven’t, until recently, used it for my other dog. I never expected to have to use it on my 6 mos old puppy. While you came through, and paid my claim, it was rough getting the info you required and the time it took was long. I do appreciate that you paid my claim and I will always suggest everyone have pet insurance as you have always been good to us in the past.
Insurer: Nationwide
By: Lisa
Very prompt service
Never have an issue with filing claims or receiving funds for the covered services. Easy company to work with. Very accommodating when questions do come up.
Insurer: Nationwide
By: Tom