Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
Other Categories
Easy and Reliable!
This has been the best decision getting my puppy insured! I send a receipt of my vet bill and within 2 weeks I have a check back in the mail! Customer service is amazing and it really give you the peace of mind that your pup is protected.
Insurer: Nationwide
By: Tori
Fast and fair claim process.
I have had this insurance for over a year and a half and the service has been outstanding. Any issues were handled quickly. Some claims take a little longer due to the complexity. Overall I’m extremely satisfied.
Insurer: Nationwide
By: Arthur
Great.
Very helpful with any questions.
Insurer: Nationwide
By: JoAnn
This company is amazing....highly recommended!
First of all, you don't list my dog breed....Swiss Shepherd or Suisse Shepherd. This company is fair, prompt and reliable. The customer service reps are always friendly and knowledgeable. I recommend them to everyone!
Insurer: Nationwide
By: Sandi
Thrilled with claim process, and customer service!
When your pet is ill and needs surgery it is comforting to know that other people are genuinely concerned about our pet as we are. ASPSC Pet Insurance went above and beyond throughout this entire process including a personal phone call to see how our dog was doing. Wow! Very Impressed!
Insurer: ASPCA
By: cheryl
The claims process is so quick and easy
The process is simple and easy and I always feel like we have been taken care of and that Bruneaux's care is a priority.
Insurer: Nationwide
By: Kim
thank you1
when I have had to call the customer service rep was extremely helpful==fully explained
Insurer: Nationwide
By: linda
Extreme Difficulty with Claims
it took almost 6 months to get Nellie's claims paid despite three vet's offices sending extensive records. I have never had this with any of our other dogs. I even sent in all of her adoption papers and vet records prior to our adopting her. i will say that your customer service was very good.
Insurer: Nationwide
By: Sally
Awesome customer service
Nationwide has been wonderful. We have a 1 year old Doberman who apparently likes to eat things! He ate a Kong toy and had a foreign body obstruction needing emergency surgery and then 6 weeks later had emergency surgery again because he found a popsicle stick and swallowed it whole. Nationwide has been so wonderful to deal with and I am grateful everyday for getting pet insurance for this dog!
Insurer: Nationwide
By: brittany
Peace of mind...
At first I was apprehensive about buying pet insurance; I know how important it can be if something were to go wrong. I did a lot of research and decided to go with Nationwide. Nationwide has been awesome! My pup has had a few minor illnesses and just knowing she is insured, gives me peace of mind. I plan to hike as much of the Appalachian Trail as I can one day and I know having the insurance is definitely going to make the hike a lot less stressful. Putting in claims is fast and easy and responses are always very quick! I have told my friends about how great it is knowing I have this for her and I hope they take my advice and get the insurance!
Insurer: Nationwide
By: Sebastian