Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
Other Categories
Great
Always very helpful when I need to call which is not very often as I never have a problem with my claim. It is so easy to submit
Insurer: Nationwide
By: Jean
Excellent service and follow-up
Nationwide is a great company (and I did extensive research)! The are thorough and fast paying out claims and have a nice follow up system. Also their website it easy to work with!!! Good job Nationwide!!!
Insurer: Nationwide
By: Fran
Great!
I have had an excellent experience with Nationwide so far. My only complaint is that I wish the reimbursement process was a little faster :)
Insurer: Nationwide
By: Kelly
Nationwide Pet Insurance has made our vet experiences so much less stressful!
Submitting a claim was easy, payment was prompt, and they followed up to see how my pup was feeling. I'm a happy dog-mom!
Insurer: Nationwide
By: Sarah
You’ve taken a lot of stress away every time something bad happens. Thank you!
Everyone I speak to is always so nice. Claims get processed in less than a month. The direct deposits are so convenient! I recommend you to everyone all the time! Keep doing what you’re doing.
Insurer: Nationwide
By: Stephanie
Fast and Easy
I always receive confirmation they received my claim and reimbursement in a timely manner and have never had any issues. I have told multiple people about their services!
Insurer: Nationwide
By: Tashina
Nationwide has been a Great Choice for Whiskey!
Nationwide has been a great choice for our little man. Claim process is easy and reimbursement is fast.
Insurer: Nationwide
By: Allison
The addition of the app for claims submission is phenomenal, I have been able to submit claims within an hour of the time Moose
I am part of a Bernese Mountain Dog Facebook group and when questions about insurance come up I have no hesitation telling people about my positive experiences. I have also added to my comments about the addition of the VitusVet app. We have used the insurance since he was a puppy and I can only hope that we will continue to receive the same care as he ages (he is now 8.5).
Insurer: Nationwide
By: Dale
If they can deny, they will. Insurance companies do not like to pay claims.
We welcomed a 9 1/2 week old yellow labrador (Winnie) to our family March 26, 2019. She had a urinary tract infection and we promptly had her treated for the problem with antibiotics. I began to research pet health insurance just as a precaution. At her follow-up visit with the Vet, I asked his recommendation and he said many of the families he works with have found the insurance to be beneficial. I chose to proceed with FIGO. The next time Winnie went to the vet, she needed to have an ultrasound done of her kidneys to be sure there wasn't a congenital defect. There was no deformity and her urine was clear. I submitted the test to put toward our deductible. FIGO did not have anything to pay out for this visit, only to apply it to the deductible. They refused stating this is a chronic condition. First, I didn't wait until the pup was 6 months old with chronic issues and second, infections are not chronic issues. That's not much different than saying an ear infection is chronic. That is not true. Their medical "expertise" is flawed. Antibiotics cleared up the infection and thankfully, Winnie has been healthy since. This is A SCAM company who will refuse if they can get by with it. I DO NOT RECOMMEND THEM.
Insurer: Figo
By: Sara