Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Always good response
Always good response and claims are handled in a timely manner.
Insurer: Pets Best
By: Maria
Everyone I talked to was very helpful and professional.
Everyone I talked to was very helpful and professional. Was very satisfied and have already recommended Trupanion to my friends.
Insurer: Trupanion
By: Maxine
Highly recommended pet insurance
Response was extremely quick and very satisfying. Best insurance ever.
Insurer: Trupanion
By: Mary
Best investment I ever made!
Fast simple response before we finished our appointment
Insurer: Trupanion
By: Trisha
Best pet insurance ever!!
Bella has been on Trupanion for 7 years.. we always been received good service love them
Insurer: Trupanion
By: Nancee
Great Pet Insurance
The agents are nice to work with, very caring and claims are reviewed and processed very quickly!
Insurer: Trupanion
By: Shari
Trupanion you are great.
We went to our Vet with our girl for a wellness check. She is still having some problems with her joints. We were happy that Trupanion covered the meds the Vet asked us to give her. Thank You
Insurer: Trupanion Canada
By: Douglas
A wonderful service and easy to use.
The app is so easy to you use for claims and everything happens so fast. It is great having someone available explain things at times when I needed clarification.
Insurer: ASPCA
By: Tiffany
Will not go without Nationwide pet insurance
Have had this pet insurance for all of my dogs over at least 15 years and would not go without it. They have helped out many times when it was most needed for my pets. It provides you with a choice of coverage, you pick, so you know what you are getting. Great Pet Insurance.
Insurer: Nationwide
By: Delores
ASPCA Pet Insurance will always be the Insurer for our pets!
We bought our 2 Border Collies in 2009 and decided to buy insurance for them. My husband has been an insurance agent for over 45 years and did alot of research on all the available insurance companies at that time. (There are way more now!) He read all the companies information and we decided on ASPCA 1. annual deductible, not a deductible for every event 2. We liked that there were different levels of care (we bought Level . Over the years we have had a few major medical situations and we have never, ever been questioned about the claims we put in. We get the coverage we paid for with no questions asked. We lost our girl, Digit, in 2017 and the agents were so nice, caring and understanding about her care and death. The claim was handled quickly and efficiently. We would not change to another company as ASPCA delivers what they say they will. We are considering going to the next level as Jack is now 10 and is a "senior". Love ASPCA!
Insurer: ASPCA
By: Kathy