Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Nationwide is Definitely on CoCo’s & my side!
I have absolutely no complaints about Nationwide Insurance. CoCo was accidentally recently hit by a car. As a pet owner, I am already upset so with her vet bills mounting up it is quite comforting to not have to worry about them. Again Nationwide...CoCo & I both want to “Thank You” for all you are doing. 🐶😁🙏🏽
Insurer: Nationwide
By: Cynthia
F/U Dakota vet check and form submission
Dakota doing ok, have resolved diarrhea. Thanks for direct deposit. Thanks for caring with this follow up. Very thoughtful 🐶
Insurer: Nationwide
By: Rachel
I can count on you
I have had pet insurance since 2000, and I have never been disappointed. You pay claims very quickly and with no fuss. I do wish it was easier to submit than having to mail. We used to be able to fax. However, that is a minor inconvenience. I have recommended your company several times.
Insurer: Nationwide
By: Carol
Excellent Service!!!
I am very happy with this insurance. The service is excellent overall. Claims are processed quickly as well as the reimbursements. Customer service reps are always very helpful. The claims process overall is very easy and efficient, and the site is very user friendly. I'm glad that I have chosen nationwide and couldn't be happier with the service!!
Insurer: Nationwide
By: Lauren
Excellent coverage for Angel
I am very pleased with how my claims have been handled over the past few years for Angel
Insurer: ASPCA
By: Marlena
Beneficial
The first claim I had tookbawhile and Nationwide was slow to alert me they required more information. The 2nd claim was processed very rapidly so I am pleased. When I have called customer service they have been helpful
Insurer: Nationwide
By: Jen
I'm somewhat satisfied
I've have had a claim sitting there since July 15 and I'm trying to do a electronic payment and it won't let me set it up
Insurer: Nationwide
By: Carol
I have never had any problems with their service....
Any time I have called to ask a question...they have answered it...Claims have always been paid promptly...
Insurer: ASPCA
By: Susan
Easy and fast paying claims!
ASPCA pet insurance is straight forward and helpful for getting money back when my dogs have to see the vet. The claims process is online and easy to use, and the claims always pay out within a month’s time. They are always calling to check up on our dogs after an incident showing they care.
Insurer: ASPCA
By: Amanda