Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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So grateful for Healthy Paws coverage!
I have to say that I'm so pleased with Heathy Paws- from the no hassle claim submission process to the reimbursement to the excellent customer service- everything has been so easy and helpful! We're so happy to have this policy with Healthy Paws and the coverage afforded in his policy....we were able to get our dog the surgery he needed without having to worry about thousands of dollars in bills.
Insurer: Healthy Paws
By: Hope
Nationwide is on my side!
I have nothing but great things to say about Nationwide pet insurance. Nationwide has indeed kept their word and provided Miley (our dog) with the best coverage. Nationwide is responsive and quick with their reimbursements. Every time I've called Nationwide with a question, the representatives have done their best to answer my questions and let me know that they care about my pet. I've recommended Nationwide to other pet owners because their insurance sounds a lot better than other ones.
Insurer: Nationwide
By: Lydia
Life saver
You guys have been unbelievable helpful with these last 2 visits especially because what happened to my dog was in no way good or my fault. Very thankful for hope helpful you all have been.
Insurer: Nationwide
By: Jonathan
Trupanion is an insurance company...they do not care about your pet.
I rescued the cutest 2-month-old all-black kitten and the first thing I did after preparing my home for a new baby was call Trupanion, to sign him up the day of his first vet visit. Once he was signed up, we went to the vet, and they informed us that we should have waited to sign him up because they would have given us an offer/link that would have made his coverage immediate. I wasn't too concerned because the vet bill that day was small. The very next morning, my kitten had a freak accident and was blinded in one eye. Now he is not covered for anything relating to the injury. When I contacted Trupanion to ask for an exemption they told me, "all pet insurance companies are just that - insurance..., but once you're out of your waiting periods we can help with anything new." Then when I reminded them that if I had waited an hour to sign up, he would be covered, they very politely said tough cookies. You would think since they are trying to get more people to buy pet insurance they would do better by a new (presumably) lifelong customer who had also signed up her other two much older and more expensive fur babies, but, no. They would rather lose all her business than make one small exception for an injured and sick, sweet baby kitten. Again, in their own words, "all pet insurance companies are just that - insurance," they are not to be trusted. They clearly care more about their bottom line than their customer's health and wellbeing, look how much money they are making off of our pets pain... https://www.globenewswire.com/news-release/2019/07/30/1894033/0/en/Trupanion-Reports-Second-Quarter-2019-Results.html
Insurer: Trupanion
By: Janna
Excellent Service & Value
Nationwide has been so easy to deal with, and they actually seem to care about both a) your pet(s) and b) you, the customer. I’ve been with Trupanion in the past for another pet of ours and the experience was awful. With Nationwide, everything is very simple, straightforward, and I don’t feel that we’re being taken advantage of.
Insurer: Nationwide
By: Jared
So glad I signed up for dog insurance
Nationwide has been excellent and the process is seemless
Insurer: Nationwide
By: Tim
Best Pet Insurance Company Ever!!!
Nationwide is an awesome Pet Insurance Company. They tend to any and all the needs of the pet and owner and support you in the process. I would highly recommend Nationwide Pet Insurance!!!
Insurer: Nationwide
By: Melanie
Thank you
Your help is really appreciated. All claims have been paid and processed very Easy.
Insurer: Nationwide
By: Diana
Quick, courteous response to all claims.
I am very pleased with all aspects of the companies service.
Insurer: Nationwide
By: Graves
The Best Pet Insurance Ever!
We are so thankful for ASPCA pet insurance and all that they have reimbursed for our Newfoundland’s bilateral TPLO surgeries. Without their assistance we would not have been able to offer these surgeries for a more comfortable life for our girl.
Insurer: ASPCA
By: Christine