Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Very good insurance and great Custer Service.
Very good insurance and great Custer Service.
Insurer: Nationwide
By: Scott
Worth the money
One of our cats tends to get sick more often and it always ends up being a high cost. We looked into getting pet insurance and ASPCA seemed like the fit for what we wanted. We’ve been using them for a little under a year and it’s always a breeze to file a claim or to get in contact with their customer service. Truly worth the money.
Insurer: ASPCA
By: Leslie
Very fast reimbursement turn around
Always friendly emails. The turn around time has been outstanding. I was worried when enrolling that it would be more difficult but I highly recommend this insurance carrier.
Insurer: Nationwide
By: Cyndi
Keep up the great work
Always feel like y'all care about my pets when I call..... THANK YOU!
Insurer: Nationwide
By: Greg
This policy has been a godsend,
Never thought I would need to use the policy as Bella was very healthy and active. Pyometra, peritinitis, and an abscess hit her in the span of one week. At one point she was under care 24/7 by her vet. Three surgeries later she started on her road to recovery. Her hospital bills were nearly $6500.00 and follow-ups were over $500. Her policy paid 90% of all the costs associated with her care. Claims were paid promptly and efficiently. What a godsend having this policy. Will never have a pet without having health insurance from Nationwide. Compared to all the other companies and plans, Nationwide is the best. In fact, her health plan and coverage was better than a plan my wife and I had with my employer!!!
Insurer: Nationwide
By: Mark
Luna is doing much better, happy and playing a lot. Thank you for asking
Greta service, I love it
Insurer: Nationwide
By: José
I am very disappointed in the Ins after having it for 11yrs. They are users to get your money only.
I am very disappointed in the Ins after having it for 11yrs. I looked over all the billings and see bills paid in 2018 but I never got a letter from you saying the Cushing had run out.. Since that was her issue I would have dropped you as you never paid much on any of them. Sad that I kept getting billings from you however and you even wanted to raise it this year ..FOR WHAT you wouldn't have paid anything.. I lost my beloved baby and you never even offered to pay for her Cremation process. But you want people to get your Ins. I see Pets really doesn't matter, its all about the money you collect.
Insurer: Pets Best
By: Sondra
Great Job!!
My case was handled swiftly.Thank you!!
Insurer: Nationwide
By: Frank
So thankful we chose Healthy Paws!
Healthy paws came thru for us when Gidget needed surgery.we could concentrate on getting her better and not the bills! It was quick and easy, and they checked on her afterwards.. this is a wonderful company and I highly recommend them! Thank you Healthy Paws!
Insurer: Healthy Paws
By: Jill
Customers service has been wonderful
Everything has been great with service . I did recommend to my sister and she got insurance for her pet
Insurer: Nationwide
By: Frieda