Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Thankful for Pet Insurance
The pet insurance has been a blessing. My dog has been on medication and has vet visits several times a year for many health issues. The insurance has helped her to get the best care. I do submit my claims by fax and I find that on several occasions, the fax is down so that has been frustrating.
Insurer: Nationwide
By: Darlene
Outstanding service!
Nationwide and Vitus vet has made pet insurance easy! Submitting a claim is simple, and the Vitus vet app is a user friendly way to do it.I have no problems submitting claims and the reimbursement is quick . Keep up the good work!
Insurer: Nationwide
By: Andrew
Best customer service experience
Our puppy got herself into trouble while we were out of province and we had to make our first insurance claim. The agent was fantastic. I wish all of my customer experiences were like this.
Insurer: Pets Plus Us
By: Susan
Good experience
Always easy to deal with this company
Insurer: Nationwide
By: Barbara
Thank you.
Fantastic customer service. Thank you so much. My baby is completely recovered from her illness and it was reassuring to know that nationwide would help me cover the cost of treatment for my baby.
Insurer: Nationwide
By: Elizabeth
Long wait to get money back
I had issues submitting my claim from my phone so I tried from my iPad and still had issues so I ended up having to do it from my computer. I no longer have a computer so hopefully the claim submission process from a mobile device has been resolved. My biggest issue with my first claim is that it took almost two months before I received my money back. The site says most are done within 30 days. Another issue I had is that I was the one having to call in to check on the status. After the first few days of submitting my claim, I called in to make sure everything was OK only to be told I needed to submit more information. Had I not called in, I would’ve never known. If additional information was needed, I should have been notified by the company — it shouldn’t be up to the customer to call in and then be told. If it wasn’t for me calling in this claim probably would’ve taken even longer to get resolved.
Insurer: Nationwide
By: Johnny
Awesome Customer Service; Efficient & Timely Reimbursement; My Gentle Giant's Lifeline
Claims are paid out with little lead time; customer service reps are both knowledgeable and clearly care about your pet. This company has been the difference between a sustainable, quality life for my gentle giant and euthanasia.
Insurer: ASPCA
By: Oz
Easy process
Thank you Nationwide for your policies! The process to submit a claim is very simple and the turn around time is very quick. Maggie had a random mass on her face in January and it as taken a lot of trips to different Vets to figure out what it was. We finally have our answer and hopefully can put this behind us. Nationwide has been great with the recent claims!
Insurer: Nationwide
By: Jessica
Furious with the lack of support.
I currently have a claim pending, which I've sent the information needed numerous times. My vets office has sent it 3 times and I've sent it 2 times now. I have not been called or emailed back when promised I would be, and every time I call, the answer is "we haven't recieved it, I will look into it" and then nothing happens. I am so beyond angry right now. It's been over a month now. On top of this, when my card expired at the end of last year approximately? I gave them my new credit card number several times. They kept trying to charge the old one, and I kept calling them back saying you can't, it's expired, use the new one I gave you. So far working with them has been aweful.
Insurer: Pets Plus Us
By: Amanda
Great Service
Gigi is feeling better. I appreciate the great claims service.
Insurer: Nationwide
By: Jack