Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Trupanion has lived up to the commitments.
Filing claims and getting reimbursements have been simple and fast. The reimbursements have 100% matched the commitments made at the time of plan purchase. Would recommend Trupanion to others who love their pets and would like to do whatever the medical professionals recommend for treating an illness.
Insurer: Trupanion
By: Ramya
Trupanion has lived up to the commitments.
Filing claims and getting reimbursements have been simple and fast. The reimbursements have 100% matched the commitments made at the time of plan purchase. Would recommend Trupanion to others who love their pets and would like to do whatever the medical professionals recommend for treating an illness.
Insurer: Trupanion
By: Ramya
Takes to long to reimburse claims
The past year Healthy Paws has downgraded their customer service. The representatives are not as helpful. Claims are denied, that were paid in the past and more times than not appeals must be filed which take forever to resolve. Claims submitted in the past used to take a week or two for reimbursement now they take over a month. Some Sit for a week before they are even acknowledged. Often there are delays that set the claim back, meaning they need clarification or more information. When the information is included. And don’t think you can call Healthy Paws and speak to a representative without a ridiculously long wait. I’ve waited hours before. Rest assured they take your monthly premium on time with delays. This company has become very frustrating. I switched my puppy to Trupanion from Healthy Paws because it is more reliable, There hours of operation are restrictive, they are not available 24 hours a day like others. If you have an emergency and need to speak with Healthy Paws the could be unavailable. Healthy Paws blames the summertime on these conditions, my response is hire more people if more people are filing claims. Very disappointed in Healthy Paws!
Insurer: Healthy Paws
By: Kristi
Very pleased with the ease of filing a claim and the speed in receiving the reimbursement
The insurance claim process is easy. I am so pleased in the service we have received. Paid our claim in less than one month.
Insurer: Nationwide
By: Donna
This insurance is complete scam
This insurance is a complete scam. I have been with this company for 3 years and very little claims been reimbursed. Customer service lies over the phone telling the claims will be reimbursed, but when I submit I get grand zero. Moreover, every yeary insurance fee go up 50%!!!! I have full intention to stop this scam.
Insurer: Nationwide
By: Mariia
Always good response
Always good response and claims are handled in a timely manner.
Insurer: Pets Best
By: Maria
Everyone I talked to was very helpful and professional.
Everyone I talked to was very helpful and professional. Was very satisfied and have already recommended Trupanion to my friends.
Insurer: Trupanion
By: Maxine
Highly recommended pet insurance
Response was extremely quick and very satisfying. Best insurance ever.
Insurer: Trupanion
By: Mary