Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Nationwide is On Your Side!
Nationwide Pet Insurance has been fabulous to work with from the initial questions we had, to applying for a policy, to paying claims. The insurance is a good value especially if you start it when you initially get your puppy. It is amazing how fast the vet bills total up. You can submit a claim with your mobile device and Nationwide processes the claim very quickly.
Insurer: Nationwide
By: Brian
Great coverage
The coverage for my dog has been excellent. Claim process is easy and complete.
Insurer: Nationwide
By: Charles
Great # 1 Nationwide is the best in the industry hands down Thank You !!
I am a member with a Yorkie site on Facebook. I recommended you to 2,000 members. Nationwide is the best number 1 choice for our pets,insurance is amazing. Your customer service impeccable. Timely reimbursement impeccable.
Insurer: Nationwide
By: Donna
best, easiest, FAIR pet insurance!
aSPCA pet insurance was Super easy to sign up for, and super easy to submit a claim. You fill out a short claim form online, upload the bill from your vet and they do the rest- the money is in your account direct deposit within a week or two after the claim is submitted. If they need additional info they follow up with the vet for you. You get email notifications every step so you know where your claim is in the process. Highly recommend. They also give multi pet discounts.
Insurer: ASPCA
By: Leah
Great Customer Service and Care from ASPCA pet insurance
I have had ASPCA pet health insurance since my dog, Buddy, was a puppy. He is now 13 years old and I have been extremely satisfied with the service and care provided. The claim submission process is fast and easy and claims are settled and paid immediately. If this were not enough, an ASPCA customer service officer calls after completion of my claims to see how Buddy is doing. This is always reassuring to me that I've chosen the right company. As insurance premiums have increased with Buddy's age, I have done some price comparisons for pet insurance but I've found the costs of other insurance companies to be comparable or higher for the same services. I plan to stay with ASPCA.
Insurer: ASPCA
By: Dorothy
Valued Partner in my Dog’s Health and Happiness
Grateful for quick and thorough attention to claims and needs. The wellness package is worth every penny for my wire-coat dachshund. Dealings always pleasant and easy, results lead to my perfect peace-of-mind.
Insurer: Nationwide
By: Brigit
Excellent Service and prompt
Zeke filed 2 claims this year and they were both handled excellently and promptly.
Insurer: Nationwide
By: Steve
Great service
I've been customer for 8years. This is great pet insurance and wonderful service!
Insurer: Nationwide
By: Chong
This service has been worthless to us
I'm about $2,600 deep in vet bills and have had my puppy for 12 weeks now. We have the complete coverage plan, and they've denied just about every claim - even pink eye, stating it was a preexisting condition. The claims take about 3 weeks to process, so if you're expecting to be reimbursed before having to pay your credit card bill - forget it. When they are finally processed, the explanation of why they denied your claim is sparse and the customer service folks don't have all the information to explain to you why your claim was denied, because they're disconnected from the folks doing the processing. If you decide to make an appeal, I was informed it will take 30 days to even review it. There's no information (that I can find) on what information they're looking for in an appeal, so it's up to you to write your own document hoping they'll cover the treatment you expected. Dealing with this company has been sickening, and just an added stress on top of the copious vet visits my puppy has required. I wish I would've saved my money and never purchased the $60/month plan with ASPCA.
Insurer: ASPCA
By: Kylen
Excellent . I recommend you to everyone.
Limo continues to have minor chronic health issues such as ear infections. Thank you for your excellent service !
Insurer: Nationwide
By: Diane