Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Having Nationwide insurance for our Nana =Peace of mind!!
Nationwide is very prompt at taking care of claims and has a very friendly, knowledgeable staff that helps answer any questions we've had.
Insurer: Nationwide
By: Becky
Great insurance
So far I have been very pleased with this insurance for my pet the ease of submitting the claims, and what is covered. Would highly recommend from what I see so far.
Insurer: Nationwide
By: Tammy
Very easy claim process, and extremely fast payment
I’ve submitted multiple claims for both of my dogs over the past 20 months, and have had nothing but very positive results with Figo. Super easy to file a claim using their app (<5 min), and the reimbursement is automatically transferred to my bank account within a few days. Very happy with this company!
Insurer: Figo
By: Michele
Amazing!
The ease of foiling claims is amazing, and the customer service is outstanding!
Insurer: Nationwide
By: Chrissy
Thankful for Nationwide
Nationwide is on your side. They delivered quickly and really helped alot
Insurer: Nationwide
By: laura
Claim Submission and Completion Time
Submitting the claim via email was extremely easy, but I think the ease of access on your pet portal could be better. I wish there was an easy electronic form to fill out and submit via the portal. That being said, my claim was processed in a timely manner and the reimbursement was more than I expected, and gratefully so. This is the best pet insurance that I have experienced!
Insurer: Nationwide
By: Morgan
Perfect insurance no hidden cost easy to submit.
Highly recommended. Easy to understand policy. No hidden cost/exclusions. Submitting claim takes 1 min or less via app
Insurer: Nationwide
By: Ginette
Happy with Nationwide Pet Insurance
We had a recent emergency with our Newfie that required a visit to the emergency vet, a bit of surgery, stitches, a night in the hospital and many meds. He is now fine and back to his normal life. Our pet insurance claim was promptly handled and I received my check covering the proper portion of the expense very quickly. Thanks for handling things well, Nationwide!
Insurer: Nationwide
By: Dru
Great Service
Although I am very disappointed at the large rate increase, I am overall very happy with the service I receive from Nationwide. Two of my dogs are insured with you. Unfortunately, I had dropped my insurance for my third dog back in May through you because of the large increase in my premium for him and I went with Embrace. It was a huge mistake. Their service is terrible and I have since dropped my coverage with them because they are so bad. My dog is now without coverage and I don't know what to do. I don't know if I should look into going back to Nationwide, or if I should look into another insurance carrier. I plan on staying with Nationwide for my two other dogs because of the lesson learned with switching over to Embrace. So, thank you for your wonderful service. I just wish that you hadn't changed your policies and the rates I had previously with you. But, keep up the good work.
Insurer: Nationwide
By: Kathy
Great insurance
Great customer car and wonderful insurance. They pay when you need it most. I highly recommend this company
Insurer: Nationwide
By: Pilsr