Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
Other Categories
Fast, easy, claims and good. coverage
Nationwide covered most of the cost of Rock's TPLO surgery (77% covered). I appreciate how quickly they processed the claims. I was concerned his second knee would not be covered, but was happy with the results.
Insurer: Nationwide
By: Michele
Sets our mind at ease
Gimlet is undergoing treatment for cancer. The ease of claim submission, along with customer service and payment is great. It is stressful enough to be going through this with Gimlet, but knowing we can do all we can for her, sets our minds at ease.
Insurer: Nationwide
By: Deborah
The claim process was a very quick turnaround and fairly easy to do, but follow-up and communication needs improvement
We recently submitted a claim following vet visit and procedures for Teddy. The claim form was easy to find, but I wish there was a quicker online form instead of having to download the PDF to fill out then resubmit. Following that, the claim reimbursement was quick. The only qualms I had was that I did not get up-front/ clear expectations of the next steps. I wish I would get a more personalized email letting me know the details of the claim.
Insurer: Nationwide
By: Michelle
Nationwide pet insurance is sent from heaven!
I have had Nationwide Pet Insurance for over two years for my 5 year old Yorkshire Terrier and the are simply the best! They are so kind and pleasant when I call with questions and their claims process is simple. I always feel like they love my pet as much as I do. Signing up with their wellness plan was one of the best decisions I have made. Thank you, Nationwide!
Insurer: Nationwide
By: Candice
Very Pleased with ASPCA Insurance & Customer Service!
From the time I first enrolled my cat in a ASPCA insurance policy, I have had excellent customer service representatives help me with any and all questions. I am impressed with their professional and friendly manners, and appreciate that they refer to my kitty by name. I recently submitted a claim electronically, and found the process to be very user-friendly. I also heard back about my claim in a timely manner, and their remittance aligns with what I expected from my policy.
Insurer: ASPCA
By: Char
Really great insurance company
I am so grateful I chose HealthyPaws for pet insurance - when I got my pup Finny, he was a rescue from a horrible situation, and I got him pet insurance at the behest of my mom since “you never know what’s gonna happen”. I didn’t have any need to use the insurance, but about 5 months later, I took him to the vet for something unrelated and they detected a heart murmur. A cardiologist then determined he had a congenital heart condition that required a $5000+ surgery - I had no qualms about getting him the surgery since I knew Healthy Paws would reimburse me. Not only did they cover his $600 echocardiogram, but all intermittent testing and his eventual surgery. I submitted the claims as soon as I got them, and all were processed very quickly - some within a day, others about five days. I didn’t receive a single phone call asking for further explanation, just an email wishing my dog well and a direct deposit in my account. I’m staying with them for the rest of my dog’s life, as they let me give him the best care available without worrying about what it would cost to save his life. I recommend Healthy Paws to everyone who has a dog or cat, and I will get them if I ever get any more pets. Couldn’t be happier.
Insurer: Healthy Paws
By: Mailinda
Excellent service
Excellent and fast service and speedy claim return time
Insurer: Nationwide
By: Lezlie
Great Service
Nationwide has been great to work with. They are fast and have phenomenal service!
Insurer: Nationwide
By: Courtney
You are AWESOME! BEST PET INSURANCE COMPANY!
Best customer service! Couldn't be happier with my choice for our beloved pet's insurance needs. Nationwide rocks! High five paws!🐶
Insurer: Nationwide
By: Maria
So Grateful for Nationwide Pet Insurance
I am so happy and relieved that I have Nationwide Pet Insurance for my little Lucy. She has been through quite a few things since we adopted her in August 2018, but having Nationwide Pet Insurance has brought us peace of mind during each experience. I wish I had Nationwide Pet Insurance for my last two dogs. I cannot truly express how grateful I am to have such wonderful coverage for my beloved furbaby. I can focus my attention on helping her get better instead of on the financial stress that comes with paying the vet bills. Thank you Nationwide!
Insurer: Nationwide
By: Nina