Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Excellent customer service, but it takes too long to process claims.
So far, I've been very happy with our plan. I'm grateful there is a Wellness Plan that includes all of Mickey's regular vet visits, shots and flea and tick meds. I'm also happy that it includes dental buy a vet, which can be very costly. My monthly premium went up by $16 and I'm not sure why. There was no explanation in the renewal. Customer service has been great. My biggest concern is that Claims can take up to 30 days. Sometimes, the money does not come through before I have to pay my credit card bill. I would like an explanation as to why my premium went up and how I can access the claims explanations online. Thank you!!!
Insurer: Nationwide
By: Laura
Amazing Service
My dog had to have emergency surgery, quite unexpectedly. While he was still under treatment and healing, I submitted my claim. Healthy Paws was quick to respond, and came through with resolving my claim in a very timely manner. I loved that they continually checked in on my pet's well-being throughout the process and his recovery. I'm so glad I invested in pet insurance with them, and would highly recommend them to all new pet owners. If only human health insurance was so easy to navigate!
Insurer: Healthy Paws
By: S
Awesome
You guys are absolutely awesome so glad we have you for our pet.
Insurer: Nationwide
By: Patricia
Best investment for our Roxie!!!
Nationwide has been a fabulous company to work with. I’ve only had to call a couple of times with questions, and they’ve been answered quickly. There is a clear 30-day turnaround from the time the claim is faxed through payment, and the 90% payment has been very helpful, given some of my dog’s issues.
Insurer: Nationwide
By: Kathy
Easy and quick
I wasn’t sure about getting Pet Insurance but I am so glad we did. Once I got the hang of making claims, it’s so easy! My husband and I are very happy with our decision. It gives us a little peace of mind.
Insurer: Nationwide
By: Jennifer
Terrific Pet Insurance company
Great service and fast reimbursement. I don't think I'd be able to care for Ginger adequately without this insurance. Thank you.
Insurer: Nationwide
By: anita
Greatful to have went with nationwide.
I’m so glad you choose nationwide. The ease of claims being paid is a breeze once they have your pets medical records.
Insurer: Nationwide
By: Susana
Best insurance ever
I love the way nationalwide insurance customer service and process. I am so glad that I choose the company. I feel safe with my dog just in case any incident happen. Thank you so much!
Insurer: Nationwide
By: Jin
Easiest claim i've ever had to put in!
Thank you so much for making one of the hardest things to deal with so easy. My dog is my baby and to have to deal with her being hit by car was awful. But knowing that I might receive help with the bill and the fact that it was super easy to process and took barely anytime to get repaid made it so much easier. She is doing so well now, almost time to finally take her cone off. She can't wait. Thank you again from both of us!
Insurer: Nationwide
By: Diana
Made the trauma of injury bearable❤️
Amazing service. I am grateful for the insurance. We had a real scare with my puppy. She required two surgeries and multiple rounds of meds. Nationwide’s services from the Vethelpline to the ease of faxing the receipts eased the worries. I am so appreciative.
Insurer: Nationwide
By: Andrea