Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Nationwide has been wonderful!
Nationwide made the insurance aspect of my dog’s surgery so comfortable. Their level of communication and caring is the best!
Insurer: Nationwide
By: Joan
Always do a great job responding to claims
Nationwide has done a fantastic job with their coverage and claim responsiveness for our dog. Highly recommend!
Insurer: Nationwide
By: Nicholas
Thank you
A very Special Thank You for processing the claim in a timely manner for PepperToo. Thank God the knee surgery went well, however I never expected the costs to be so high. We are so glad for having the insurance policy with you. It was indeed one of the BEST decisions we have made with regard to our pets Healthcare. We are telling all our pet owners about your insurance experience.
Insurer: Nationwide
By: Nancy
Always Insuring With Nationwide
Nationwide has been quick with claims and has always been easy to contact. I will always insure my pets with Nationwide.
Insurer: Nationwide
By: Maggie
Love Nationwide!!
I love Nationwide Insurance! The ease of filing a claim and the method of how quickly they pay are just a few of the reasons.. They make me feel very secure knowing that they cover my baby Jac so well.
Insurer: Nationwide
By: Cindi
Does not cover anything and have to redo claims 10 times to get anywhere
Horrible. Customer service gives me the run around every time and never the same answer to the same question. They also do not seem very knowledgeable. Claims have to be redone 10 times bc there is always something missing even though I give them exactly what they ask for just to have them deny the claim and ask for something different. In the end it never really covers much bc the people paying out the claim are the same ones coding it.
Insurer: Nationwide
By: Lauren
Wonderful
Quick response & great service!
Insurer: Nationwide
By: Megumi
Review of Claim for Tucker Swim
Each time I have called Nationwide they have been so amazingly helpful, pleasant and courteous. The policy it self has been amazing and lifesaving for our dog. Unfortunately, we just had Tucker at the emergency vet last week again so I will be submitting another claim sadly, but having this insurance has taken away the financial burden and potentially tough decisions of whether or not to move forward with certain levels of care. I have talked this policy up to all of my pet owner friends. It has been a saving grace for myself and our family over the course of the past tough months with Tucker.
Insurer: Nationwide
By: stacey
Amazing service
I can’t say enough great things about Nationwide pet insurance and employees. The claims are easy to fill out online and I have been able to submit several claims without any hassle! All of my services have been covered and customer service has always been helpful and kind when I had questions. I know my baby is always going to be taken care of!
Insurer: Nationwide
By: Jocelyn
The Best Pet Insurance In The World
Excellent Service
Insurer: Nationwide
By: Yvonne