Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Nationwide is amazing, efficient, thorough explanations and timely payment.
I have been so pleased dealing with Nationwide as my puppy was diagnosed with cataracts and they have been there every step of the way. My claims, several rather large, were paid immediately and they really care about stanley's health.
Insurer: Nationwide
By: Evelyn
Happy customers
We are very happy with Nationwide Pet Insurance as it covers 90% of our pet vet visits, medications and it has been very helpful. The claim process is easy to follow and done in timely maner. Would totallly recommend!
Insurer: Nationwide
By: Sarka
Couldn't be more pleased.
Just wondering how you got so many personable, caring and professional folks in one company.
Insurer: ASPCA
By: Jean
Caring and Professional Service 24/7
I will be telling EVERYONE I know. Trupanion was AMAZING! Customer service was amazing answering my questions regarding my policy, getting back to the emergency vet right away with an approval, even calling back.
Insurer: Trupanion
By: Meagan
Easy
Very easy to mail in a claim. Notices are done by email and if I do not understand something I call them to get the information that I need.
Insurer: Pets Best
By: Irene
Very happy
Continuing treatment for this condition. Pets Best has always taken care of any claims submitted and reimbursement sent in a very timely manner. Very happy with the service provided, so much so I've just added a second pet to my account.
Insurer: Pets Best
By: Carol
Satisfied
Very Satisfied with the Pets Best Insurance it is so easy to use!
Insurer: Pets Best
By: Richard
Outstanding customer service
Filing a claim is so fast and easy, Customer service outstanding .
Insurer: ASPCA
By: Dan
Having Healthy Paws as our pet insurance was the smartest thing I have ever done!
Four years ago, we decided that we wanted to add a fur baby to our family. His name is Seamus. Being first time pet owners, we knew the first and most important thing was to get good pet insurance. Having done some research, we found Healthy Paws. They offer broad coverage and a reasonable monthly fee that we can afford. Just recently Seamus cracked two of his teeth chewing on a bully bone and had to have them removed! An unexpected cost like that can be stressful. It was comforting to know that Healthy Paws was there to cover 90% of the cost. We highly recommended Healthy Paws to pet owners. Submitting a claim is so easy and they are quick to reimburse us. We can't thank Healthy Paws enough for the personal touch. They always follow up by emailing to check on how Seamus is feeling.
Insurer: Healthy Paws
By: Jackie
Beyond happy
I’ve been a member of the healthy paws family for about a year: 4 months ago my 6 year old tabby started having chronic ear infections. We have been to 3 different vets with so far 10 appointments and 14 claims to insurance for visits and medicine. Healthy paws has made the process of submitting and filing claims so easy. Even reaching out via email to check on her wellbeing. When you call, the customer service team is so compassionate. I am very happy I chose them to be my kitties health care.
Insurer: Healthy Paws
By: Lauren