Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Nationwide is on your side ...it’s TRUE! LOL
I have had 3 dogs insured through Nationwide for nearly 4 years. I had never had to submit a claim until now. In the last month, my Sheltie had to have 3 visits, 2 of them emergencies due to a foxtail in her ear. She’s now fine thank goodness. I was expecting the process of submitting my claims to be a hassle and I was so pleasantly surprised. I am really glad I have my dogs insured. I’m really grateful that my vet bills were not questioned and that the process was so easy. Thank you Nationwide!
Insurer: Nationwide
By: Mary
I am so glad I purchased pet insurance!
We purchased pet insurance shortly after we brought home our new puppy. The process to select the right insurance option for us was easy and we received great customer service to aid our selection. The Nationwide Claims process is so simple and fast! Very thankful for the great service we are getting for our puppy!
Insurer: Nationwide
By: Jim
So happy with Nationwide!
I love Nationwide. I’ve never had an issue with filing claims. We are very happy with our pet insurance.
Insurer: Nationwide
By: Christina
Quick turn around time for claims processing & payments
Tiger is doing great. I was very impressed with how quickly my claim was processed and paid. This was awesome!!
Insurer: Nationwide
By: Sandra
Best Insurance Ever!
After hours and hours of searching for the best pet insurance for my dog Bear, I am so glad I chose Nationwide. The ease of filing claims and the speed of reimbursement make it worth it! Thank you Nationwide for being there for my Bear!
Insurer: Nationwide
By: Yvette
Yay
Originally I was extremely upset where I submitted my claim online and was told they didn't receive part of it. After phone calls and talking to a supervisor, and submitting more information to him, the claim was accepted. I got a phone call from Nationwide stating it was accepted, with the amount, and how to go about accepting the online payment.
Insurer: Nationwide
By: Cheyenne
Best decision I've ever made!
Getting insurance for Lola through Nationwide is the best decision I've ever made when it comes to being a responsible pet owner. The ease of filing a claim and the timeliness of getting reimbursed is top notch! I would recommend this to any and all pet owners.
Insurer: Nationwide
By: Dana
Awesome
I have been extremely happy with Nationwide. Our company switched pet Insurance but I chose to stay with you guys. The ease, helpfulness, and consideration is beyond words.
Insurer: Nationwide
By: Margaret
Best decision I made was getting pet insurance for my Baby.
Excellent! Really happy with this Insurance and all that goes with the claims, etc.....
Insurer: Nationwide
By: Janine
Thanks for helping me take care of my girl!!
Ohana has a recent bad allergy flare that caused both her ears issues. Nationwide along with my vet, was there to help me take the best care possible of my girl!
Insurer: Nationwide
By: Isabelle