Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Great service for 2 legged and 4 legged customers
Always a pleasure doing business with a great company
Insurer: Hartville
By: Marie
Easy and Fast!
We have had Nationwide insurance on Mila since she was 10 weeks old. They have covered everything they said and the claim submission process is very easy. I’ve typically received my reimbursement in less than a week. Great company, we are super happy!!
Insurer: Nationwide
By: Diana
Nationwide provides the best service ever
App is so easy to use and filing a claim is an absolute breeze. I can’t say enough about your service. All well done.
Insurer: Nationwide
By: Teresa
Great provider of pet insurance.
Excellent staff and company to work with.
Insurer: Trupanion
By: Patrick
A True Companion. On my journey w/my pet
I do not have the words to thank Trupanion and all of your amazing employees. They are always empathetic and helpful. I always receive an email wishing my pet well. The turnaround on my golden's seizure treatment and medication is amazing.
Insurer: Trupanion
By: Elizabeth
Great Customer Service
Your response time and customer service is amazing!
Insurer: Trupanion
By: Jodi
A wonderful pet insurance experience
Always helpful and knowledgeable staff. Claims are processed quickly, with no haggling. A great experience!
Insurer: Trupanion
By: Liza
Always a Happy Experience.
You are the best at paying claims. Fair, accurate, responsive and prompt. Very Happy I entrusted my pets with your Insurance.
Insurer: Trupanion
By: Shella