Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Best Company
Outstanding service and claims processing.
Insurer: Trupanion
By: Karin
Fast service
Always flawless quick turnaround time. Thank you!
Insurer: Trupanion
By: Ellen
Immediate response!
Immediate response!
Insurer: Trupanion
By: Elizabeth
Always happy to be a Trupanion Customer!
This is not the first time I have to use Trupanion. It is always a pleasure great, fast, service. I almost want to change my health insurance to Trupanion!
Insurer: Trupanion
By: Sandra
Great to deal with
Very quick and accurate.
Insurer: Trupanion
By: Phil
Peace of mind
The claims are taken care of quickly and I get an explanation of the payment that has been made. Gives me one less thing to worry about and more time with my furbabies.
Insurer: Trupanion
By: Cheryl
Blessed assurance Trupanion is there.
I had my Yorkie insured 5 1/2 years ago. Not once have I had a difficult time in getting his medical claims processed quickly. It's reassuring to know that Trupanion is always there should the need arise. Customer service is both friendly and professional
Insurer: Trupanion
By: Wanda
I love Trupanion. Best ever!!
You process my claim and send the credit to my bank account which is so convenient. My vet has a poster at the checkout advertising Trupanion and I have recommended your company to several people waiting with their pets at my vet
Insurer: Trupanion
By: Andrea
Stress-free
My veterinarian's office and Trupanion did all the work processing my claim. It was a stress-free experience and I'm grateful for that because having a sick pet was stressful on its own. My reimbursement arrived about a week after our emergency vet visit.
Insurer: Trupanion Canada
By: Helen
Trupanion have always been there
Trupanion have always been there for us when we have put in a claim for our two pups. Very prompt too!!
Insurer: Trupanion Canada
By: Julie