Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Confused by the Nationwide email I received
I received an email asking how my dog, Buster, was doing after his latest visit to his vet. What I found odd in your email was that the fact that you stated, "We're glad we could help out with the cost of the visit!" WE paid for that visit through the payments you collect every month from us. I thought your phrasing was presumptuous and truly poorly written.
Insurer: Nationwide
By: Liz
Easy to file and very quick to receive reimbursement
I love how easy it is to file my claim and how quickly I was reimbursed, I got my payment within two days.
Insurer: Nationwide
By: Michelle
Best Company
Outstanding service and claims processing.
Insurer: Trupanion
By: Karin
Fast service
Always flawless quick turnaround time. Thank you!
Insurer: Trupanion
By: Ellen
Immediate response!
Immediate response!
Insurer: Trupanion
By: Elizabeth
Always happy to be a Trupanion Customer!
This is not the first time I have to use Trupanion. It is always a pleasure great, fast, service. I almost want to change my health insurance to Trupanion!
Insurer: Trupanion
By: Sandra
Great to deal with
Very quick and accurate.
Insurer: Trupanion
By: Phil
Peace of mind
The claims are taken care of quickly and I get an explanation of the payment that has been made. Gives me one less thing to worry about and more time with my furbabies.
Insurer: Trupanion
By: Cheryl
Blessed assurance Trupanion is there.
I had my Yorkie insured 5 1/2 years ago. Not once have I had a difficult time in getting his medical claims processed quickly. It's reassuring to know that Trupanion is always there should the need arise. Customer service is both friendly and professional
Insurer: Trupanion
By: Wanda
I love Trupanion. Best ever!!
You process my claim and send the credit to my bank account which is so convenient. My vet has a poster at the checkout advertising Trupanion and I have recommended your company to several people waiting with their pets at my vet
Insurer: Trupanion
By: Andrea