Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Great service, highly recommend
The claim process is pretty simple and fast. Their customer service is always great.
Insurer: Trupanion
By: Kazuyo
Happy Insurance Holder :)
Everyone was great! They explained all my questions with patience and understanding.
Insurer: Trupanion
By: Barbara
Great Experience
Trupanion is quick to respond
Insurer: Trupanion
By: Sharon
was a breeze
Calling for preapproval for a big expense, which thankfully proved unnecessary, was a breeze.
Insurer: Trupanion Canada
By: Marg
Easy process and quick claim!
The online process to file a claim was very easy! Pets Best kept me informed throughout the process. They did a thorough review of all expenses from Chase's pancreatitis illness and paid all related expenses quickly, just as I would have expected. Thanks for a great experience!
Insurer: Pets Best
By: Linda
Consistently Great Service
Unfortunately, we have a Maltese that has had chronic issues in her young age. Pets Best has been phenomenal in their support and consultations since we joined their client network.
Insurer: Pets Best
By: Michael
Whoops slower in repay of claims.....
The repay for claims seem to take longer then they did before. YET they let you know if it will take longer to complete everything so that is good to know. Overall I like Pets Best Insurance and have for years! :-)
Insurer: Pets Best
By: Vickie
Pumpkin experience has been purrfect
Signed my dog and cat up for Pumpkin and really appreciate that there is finally a pet insurance company that makes preventive meds and care a priority. Pumpkin reached out to my vet to take care of getting their Rx, and both my pets got their flea and tick meds delivered within a week, complete with a personalized note and toy for each of them. From the signing up online to getting their first box in the mail- and even having their care team proactively reach out to make sure they had the info they needed for a speedy refund - everything about the Pumpkin experience has been purrfect.
Insurer: Pumpkin
By: Julia
Best thing I do for my cat
I am glad that I got this insurance for my kitty girl. She got sick unexpectedly a year ago. It was a distraught period for me. I am very thankful that the insurance covered most of her expense at the hospital and medication cost. More, the procedure to get reimbursed is easy and quick which reduce a lot of our family stress from the financial aspect. The most important is that I am confident to get my cat all the necessary treatments she deserve when she is covered by ASPCA. The customer service at ASPCA is also excellent who always is helpful whenever I have a question.
Insurer: ASPCA
By: Becky
I recommend Embrace 100%
Best decision ever to get the Embrace insurance for my kitties. It would have been impossible to get for Sasha the best treatment available when she had a kidney failure. She wouldn't be here with us today if it wasn't for the coverage Embrace provided.They have a very smooth claims submission process and the payments are quick. It is not often that I needed to speak with a Customer Service, but when it happened they are very friendly and helpful.
Insurer: Embrace
By: Claudia