Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Excellent
My claim was taken care of within 10 days of Trudie’s spay. And I got all but $20 back. We have this insurance on all 5 of our dogs. Just the best!!
Insurer: Nationwide
By: Nikki
Trupanion deny's every claim and waits for you to send in an appeal.
I normally don’t write bad reviews ever, however, my bad experience with Trupanion must be shared to help future buyers. When we first got our puppy we were moving to a rural area known for fleas and ticks, so we went to the vet to start preventative care of a flea and tick medication. When we signed up for Trupanion they deemed that vet visit as a result of allergies and proceeded to deny every claim thereafter due to allergies being a pre-existing condition. Here are the specifics: Our puppy had heat rash – denied due to allergies. Then he got pink eye from the neighbor’s dog - denied due to allergies. Then he got pink eye again from the same neighbor dog – denied again due to allergies. Then he had a puncture wound – that too was denied due to allergies. And then when I said I wanted to cancel and move to another company they threatened me that they will share their findings of allergies with the other company and it will always remain a pre-existing condition. When my dog has NO allergies to anything, ever. We feed him every kind of human food (except for the ones all dogs are not aloud like gapes, garlic, onions, etc) and all dog treats. He has never shown signs of allergies once, and the vet agrees he has never had allergies either. I bought the insurance for peace of mind. I am thankful for this experience because now I have confidently canceled all insurance for our dog. I’ll be putting my monthly money into a savings plan to use for future vet bills. Possibly without this experience, I wouldn’t be so confident when future vet bills come up. I hope this honest bad review of how Trupanion is a scam will help future animal owners. Future buyer suggestion - If you do buy insurance be sure to do it before you ever take them to the vet and don’t share any information on issues that arrived before the policy is out of the waiting period. That seems to be the only approach for them to not irrationally denying every claim. Good luck and I wish you the best with your little one.
Insurer: Trupanion Canada
By: Alexis
Absolute waste of money.
Please avoid this company at all costs. They advertise that they process claims in 5 days but once you sign up you find out is actually 30-40. They also fabricate excuses to deny claims, such as claiming that a diagnostic test that was negative was a “pre-existing condition”. Choose a different company, this one is fraudulent.
Insurer: Pets Best
By: Rosalie
Wasted my time
The service by embrace pet insurance was horrible. I had a claim for an emergency where I took my dog to the vet in July. The claim was not closed until the end of September and they stated it “wasn’t an emergency” I had to call over 22 times to get updates and ask what was going on and the customer service people were always nice but gave me the runaround Always saying “oh some other department is responsible for this” But never connecting me to these other departments like I requested. I don’t have it in me to even argue this claim anymore awls I know is I will be canceling in brace and do not recommend it for ANYONE. I’m sure there’s much better insurances out there for our pets
Insurer: Embrace
By: Julia
Fast and accurate as usual
Similar to the previous time, I did not have any issue submitting a claim. The payment arrived shortly there after.
Insurer: Trupanion
By: Behruz
It's the best!
Extremely timely and easy.
Insurer: Trupanion
By: Deborah
Great insurance
Easy to submit claims. Great service.
Insurer: Trupanion
By: Kisha
Trupanion is the Best!!!!!
Awesome. Quick response.
Insurer: Trupanion Canada
By: Gail
Great emergency service experience!
Such a great company, it was easy to send an estimate in for Willow's emergency, so we knew our coverage and we truly appreciate that you direct bill
Insurer: Trupanion Canada
By: Laura
Very satisfied customer for 9 years.
We have found that claims are handled very quickly. We've had Trupanion coverage for the last nine years and have found that the adjudication of claims is very fair and fast.
Insurer: Trupanion Canada
By: David