Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Recommendation to Other Pet Owners
My family and I are pet lovers and we want to provide the best care for them. I shopped around to compare all the difference pet insurances out there for our dogs and they are all not created equal. We reviewed the different plans that were offered and selected the one that was best for us. We choose the one that included preventive services and it pays for itself and our dogs are healthy. My employer partners with Nationwide and makes it so easier to enroll through payroll deduction. Nationwide's Customer Service is outstanding after the sale.
Insurer: Nationwide
By: Ray
Great company!
Great company to work with, they seem to really care about our pets and always follow up to make sure my dog is ok if she has had a procedure. I also received a sympathy card from the company when I lost my previous pet.....you don't find many companies that care for their customers the way Healthy Paws does......I am extremely satisfied with their service!
Insurer: Healthy Paws
By: Linda
I am very happy with Nation Wide and feel at ease that Gia is well covered.
My experience with Nationwide Pet I surance has been a positive one. Great coverage, helpful customer service and easy claim filing are all pluses. Getting insurance for my baby girl is one of the best things I did to help protect her.
Insurer: Nationwide
By: Christine
Very pleased with the service and quick response.
Service and response excellent.
Insurer: Embrace
By: Richard
Have had issues with claim reimbursement.
Everything sounded great when I was initially signing up. I was completely honest about my dog’s health. The first claim I submitted was somehow lost Or dropped on Nationwide’s end and I had to advocate for myself to get the payment. I have now been denied payment of a claim with the explanation “pre-existing condition”, which is not true. I am frustrated that I have to take the time and effort to advocate for myself and my dog again. My confidence in Nationwide is shaken now and I may reconsider my options for coverage. I heard good things about Nationwide, but my personal experience has left me feeling otherwise, which is really disappointing. I was quick to recommend Nationwide to others in the beginning based on the the cost, but I would mention Nationwide with caution at this point.
Insurer: Nationwide
By: Shirley
Compassionate and Caring
I have yet to have to file a claim through healthy paws, however I am so grateful for them. On September 26th, I had to say goodbye to my best friend, Rudy. Nothing could save him, and I had to spare his pain. I called the company the next day to remove him from my policy and the customer service rep was very sympathetic and caring. They even went so far as to send me a hand-written sympathy card. While no one knew how much Rudy meant to me, they still took the time to reach out to me and that means a lot.
Insurer: Healthy Paws
By: Chris
Great service, highly recommend
The claim process is pretty simple and fast. Their customer service is always great.
Insurer: Trupanion
By: Kazuyo
Happy Insurance Holder :)
Everyone was great! They explained all my questions with patience and understanding.
Insurer: Trupanion
By: Barbara
Great Experience
Trupanion is quick to respond
Insurer: Trupanion
By: Sharon
was a breeze
Calling for preapproval for a big expense, which thankfully proved unnecessary, was a breeze.
Insurer: Trupanion Canada
By: Marg