Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Good customer service. They listen.
I have been very pleased with the attention I received and the services provided. Claims are processed quickly and my questions and concerns have been reviewed and considered.
Insurer: Trupanion
By: Michael
I walked out of my vet only paying $5.60
I love that my vet is able to bill Trupanion direct. No waiting for reimbursement whoo hoo!
Insurer: Trupanion
By: AnnMarie
Trupanion if a must have
Very easy check out at the vet. Direct link between our vet and Trupanion is awesome!!
Insurer: Trupanion
By: Moses
client for approx. 20 yrs.
I have had Trupanion for many many years and any experience that I have had was ALWAYS good. They are most professional, prompt to process claims, and follow-up making sure that I was satisfied with their service. They are a fantastic pet insurance company
Insurer: Trupanion
By: Dee
GREAT INSURANCE COMPANY
I recommend trupanion to all my friends. The claim process is so easy, they honor their commitment, pay what they say they will pay. The best i have found.
Insurer: Trupanion
By: Sheri
Awesome customer service
You guys are awesome always willing to help out never had a bad experience with anyone I spoke to been there for quite a few years definitely recommend you guys to all my friends and petluv is I meet along the way keep up the good work you guys are awesome
Insurer: Trupanion
By: Lauren
Pleasantly surprised with claims process
The whole experience was flawless and pleasant. I called the 24/7 hotline at 430 am because my dog was very sick. Ana D., on the phone, was so kind and sweet and even wrote me and Daisy a personal message
Insurer: Trupanion
By: Kathleen