Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Easy and Fast
Nationwide has been wonderful with helping cover my puppy. Everything is super easy to use and the payments have been extremely fast. No issues and no complaints
Insurer: Nationwide
By: Maggie
Nationwide is always helpful and responds in a timely fashion.
Nationwide has always been helpful when I’ve had to submit a claim. They are great at letting you know that they've received the paperwork and payment is prompt.
Insurer: Nationwide
By: Sharyn
So worth it.
I'm so happy with my policy for my pup with Nationwide. Representatives were so helpful and it's so easy to make a claim. Paid within a few days. My dog's treatment would have crushed me financially - I'm so glad I have our policy.
Insurer: Nationwide
By: Stephanie
Easy - Great Communication - Speedy reimbursement
We've had such great experience with Nationwide. Easy online site - great and thorough communication and speedy reimbursements all make it a pleasure to do business.
Insurer: Nationwide
By: Philip
Nationwide is the best! I appreciate the excellent customer service you guys offer
Nationwide has been by far the best pet insurance company. They are hassle free when you submit claims and get payment extremely fast. The customer service is exceptional.
Insurer: Nationwide
By: Lorena
Fantastic service
Excellent customer service. Easy to submit claims. Would recommend to others. Considering adding additional pets to my policy.
Insurer: Nationwide
By: Elizabeth
Trust Nationwide
Have had Nationwide/VPI for over 20 years. never had a problem with any claim that was covered. Great service reps.
Insurer: Nationwide
By: Kim
Insensitive and clunky
Very complicated list of coverage percentages, and there's a waiting period of 14 days which I believe to be inhumane. My dog had an emergency during that waiting period and when I called to inquire about the coverage they read me scripted responses and said they couldn't help. Then when I cancelled my plan the operator had the nerve to wish me well, as if any compassion exists in a company that literally won't help an animal in need when the owner is PAYING for coverage.
Insurer: ASPCA
By: Maxine
HORRIBLE COMPANY, WAS GOOD NOW AWFUL
Sneaky company quotes a $1,000 deductible but you must spend over $1,300 to meet a $1,000 deductible! Their own website apologizes for delayS in paying claims...go see for yourself. Calls go unanswered for up to an hour then answered by a Philippine phone room. They dont pay the vet's fee! They dont cover things like stem cell therapy like Embrace does. Trust me, this company haS morphed into a total loser! I switched to Embrace that charges an honest deductible....$1,000 means $1,000! They pay the vet's fee and meds. They covered over $2,ooo for stem cell therapy for my dogs hips (Healthy Paws not). Try calling Healthy Paws then call embrace. Try submitting a claim and see who pays within a reasonable period of time and who does not. Embrace will cover up to 30K annually and thats far more than you may ever need! I URGE YOU TO ASK HEALTHY PAWS HOW MUCH YOU MUST SPEND TO MEET A THOUSAND DOLLAR DEDUCTIBLE. ASK THEM WILL THEY PAY YOUR VET? WILL THEY PAY FOR STEM CELL THERAPY OR ACUPUNCTURE. GO LOOK AT THEIR APOLOGETIC WEBSITE. DO YOU SPEAK TAGALO....CAN YOU UNDERSTAND FOREIGNERS OR WANT YOUR MONEY AND JOBS OUTSOURCED WHEN EVERY OTHER PET INSURER IS HOME BASED. DISGUSTING. PLEASE SEE CONSUMER AFFAIRS 1.5 STAR RATING: https://www.consumeraffairs.com/pets/healthy-paws-pet-insurance-and-foundation.html
Insurer: Healthy Paws
By: DAVIS
ASPCA insurance is great and would recommend!
I've had this insurance for my pom for at least a few years now and have used it every year since having it! Recently my pom had very expensive exploratory surgery and ASPCA was very quick to go over my claim and refund the majority of that money. I have recommended to everyone who mentions they want to get insurance for their pet.
Insurer: ASPCA
By: Mollie