Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Best decision for my dog!
Healthy paws has been one of the best decisions that we have made for our dog. Even though the premiums are a bit on the higher end, it has always been super easy to submit claims. The EOB after the claim has been processed, clearly calls out the breakdown and I have never had to go back to customer support on this. We recently got a major surgery (ACL) done for our dog and I submitted the invoice a couple of days after. This was a huge bill and I was nervous on how much I would be getting back (based on the breakdown of the invoice). Surprisingly the majority of the bill was covered by the insurance and money deposited into my account in a few days, there was not even a single follow up call done by insurance company to check or verify the details of the invoice (which is something I have heard other insurance companies do a lot and harass customers). Kudos to the great team at Healthy paws and keep it up !!
Insurer: Healthy Paws
By: Pankaj
Comprehensive protection for rambunctious pups
Ever since the integration with VitusVet, Nationwide claims processes have become easy and seamless, making it easier to take advantage of the comprehensive protection offered for my pup.
Insurer: Nationwide
By: Bernardo
Hesitant at first but very happy so far! Just do it!
Great customer service, fast claim resolution! This is the first time I've insured my pet and it has been a great experience!
Insurer: Nationwide
By: Kelley
Excellent customer service
I have turned in 5 claims so far for 4 dogs, and I have had quick responses and reimbursements. I’m very glad we decided to get pet insurance and go with nationwide
Insurer: Nationwide
By: Hayley
Best decision ever!
Getting ASPCA insurance was the best decision I’ve made regarding my pet’s health. They have a very easy submission process I can do from my phone the minute I leave the vet’s office. They are usually very timely in processing claims and the direct deposit feature is wonderful. I never realized how something could help cover everyday I’ll eases such as allergies and make owning a pet more reasonable.
Insurer: ASPCA
By: Katherine
First time pet owner, no better pet insurance!
First time pet owner and I'm so glad I went with Nationwide! They make everything so easy to understand to make sure he's covered for anything! Thanks Nationwide, for keeping my kitty healthy!
Insurer: Nationwide
By: Bonnie
Nationwide is the best!
I recommend everyone I know with a pet to use Nationwide. I have been through multiple pet insurance companies and none of them come close to Nationwide. Nationwide if very affordable and are transparent with their contracts. Filling out claims is such an easy process and response time is extremely prompt. Thank you Nationwide for making my life easier when my dog gets sick.
Insurer: Nationwide
By: Gary
Glad I chose ASPCA to protect my dog
Outstanding coverage. Using the app is extremely user friendly and intuitive. I did a ton of research and am so glad we found great coverage with outstanding customer service.
Insurer: ASPCA
By: Stuart
Happy with Nationwide Pet Insurance
I have full coverage on my pup Molly. I have used it several times for wellness checks, bee stings and when we where having Liver values issues. So far I am please with the service and reimbursements.
Insurer: Nationwide
By: Jan