Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Buyer Beware
There is a 270 day limit to get claims approved. You can still submit the claims, but they will deny it. Why even bother allowing you to submit claims if it's past the time they'll pay? I tried SO MANY TIMES to submit a claim through the mobile app after the incident occurred but it wiped it out every time and wouldn't allow submission. By the time I had a chance to scan in the invoices and submit on a computer it was denied. Junk insurance where they charge you but never pay up.
Insurer: ASPCA
By: Valerie
Claim process takes 2 to 3 months
Its takes 2 to 3 months for Pets Best to process a claim. Even with all the documents, receipts, photos, Vets records and contact information the process is still delayed. My direct deposit has been confirmed/correct bank account but the claims department disregards and mails a check instead. Such a unpleasant exprience..not what I expected.
Insurer: Pets Best
By: Ms.K
Nationwide allows me to take the best care of my pets without the added stress of worrying about the cost of needed care
Nationwide pet insurance has given us wonderful peace of mind knowing that if our pets need medical care, the bulk of the expense will be covered. Filing a claim is very simple and reimbursement is generally very quick. Our experience with Nationwide has been excellent.
Insurer: Nationwide
By: Laurie
Checking up on us
It was so nice to see an email today from the company that insures Roxanne and checks up on her. We’re going through a tough time right now and it really helps that you care that much. Thank you
Insurer: Nationwide
By: Mark
So far so good...
I have only had this policy since April 2019. So far I have met my deductible and the returns have been very good. Submitting a claim is so easy and you can do it from your phone. Customer service answers all your questions in detail and are very pleasant. They only thing I would want to see change are the rates. They are a bit pricey.
Insurer: ASPCA
By: Lisa
Treated like royalty.
Easy to FAX claim - Payment received in very short time. Nothing but great service from Nationwide.
Insurer: Nationwide
By: Annette
GREAT INSURANCE
Always easy and questions get answered quickly
Insurer: Trupanion
By: Suzi
A wonderful company to work with
This company has been WONDERFUL to work with. I'd be happy to write a terminal of our experiences over there years if you'd like. Unfortunately we lost our Jake, but having y'all in our corner completely changed that experience for us.
Insurer: Trupanion
By: Randy