Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Nationwide Pet Insurance is the Best!!!
Nationwide Pet Insurance makes the process easy and transparent. I am glad they are on my side.
Insurer: Nationwide
By: Ming
Receptive, claim was processed in a good amount of time. It was easy.
Receptive, claim was processed in a good amount of time. It was easy.
Insurer: Nationwide
By: Andrew
Great Service!
excellent service. fast chains response. very glad we signed our dog, Cash up.
Insurer: Nationwide
By: Randy
Getting Nationwide Pet Insurance on my new puppy was one of the best things I did all year.
Getting enrolled and filing claims have been super easy and we have dealt with some medical issues this year too so this insurance has really saved me! Thank you Nationwide!!!
Insurer: Nationwide
By: Grant
RELIABLE, SERIOUS INSURANCE COMPANY
HAPPY WITH THIS COMPANY , GREAT SERVICE
Insurer: Nationwide
By: Alberto
Best Pet Insurance, EVER
We have not had one minute of dissatisfaction since we purchased the insurance. Things are more expensive when you have a giant breed dog like we have. Everything gets multiplied because of the size of the dog and not once have we had a claim denied. I had occasion one time to call about a claim, and it was because of the way I erroneously reported the claim. The customer service agent I spoke to was so helpful and patient with me and explained everything for me and actually fixed the problem on the phone. It was the best and most helpful I've ever encountered. I recommend Nationwide every time someone asks about pet insurance.
Insurer: Nationwide
By: Patricia
Prompt freimbursement
Our first experience with Nationwide was NOT good!! Took WEEKS to get partially reimbursed, so I was anticipating more of the same with her recent surgery. Much to my surprise and gratitude, claim was paid in a week!! VERY impressive! Thanks you, Nationwide, for handling this claim the way I thought it would be handled when I chose Nationwide for Libby's insurance.
Insurer: Nationwide
By: Steve
Easy and comforting. So glad we didn't wait.
We're so grateful we chose pet insurance with Embrace from the very start. It is so totally worth it. Embrace makes it easy to make claims. Our vet is familiar with them and they help make it easy. Having a new puppy is so wonderful but not without a little more work and worry. Really glad that unexpected vet bill was not a big worry thanks to getting insurance from the get-go.
Insurer: Embrace
By: Carrie
Hartville saved my pup and can save yours, too!
10 years ago no one could have ever convinced me that I would purchase health insurance for my pet. I thought it to be silly and self-indulgent. As a favor to a friend who sells insurance, I purchased a pet insurance policy because it didn't seem unreasonably expensive. Six months later, my Rottie mix rescue pup was diagnosed with Megaesophagus, a condition that does NOT have a good prognosis and that euthanasia is the typical recommendation. Because of Hartville, I have been able to get my pup the care and treatment he needs including, medications, checkups, and nutrition. The claims process is very simple, and my reimbursements are received within days of submitting my claims. The approval process for treatment is also very straightforward, and Hartville is clear on what treatments are covered for my pup before they are administered. If not for Hartville, it is unlikely that we would have been able to seek the right treatment for my pup as it would have been too big of a financial burden. My pup is not only alive but thriving because of Hartville. I have peace of mind because I know he is covered as is our Shih Tzu rescue. Any pet that is adopted into my family (and I hope to add several more) will have a policy from Hartville, and I keep encouraging anyone who will listen to do the same.
Insurer: Hartville
By: Stacy