Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Quick Claims Review
Nationwide has been great insurance for our dogs. Now with the ability to submit claims online, everything moves very quickly, so I get reimbursed faster. In 2 years have not had one negative experience.
Insurer: Nationwide
By: Tracy
NAtionWide Pet Insurance is just what you need!
This insurance is just what doctor ordered! Had so many claims submitted for my BT (Felix) who gave us a lot of troubles while eating stuff and going through 3 (three!!) surgeries. This insurance is so easy to use (I have the most expansive one) No issues what soever with submitting claim or getting your money back from them! Highly recommend to everyone who feels that their dog is not a 100% healthy
Insurer: Nationwide
By: Maria
Nationwide Pet Insurance has been great - I've had it for over 10 years.
I recommend pet insurance to all my friends. I got it when my Golden Retriever was 8 weeks old. It's well worth the monthly premium. So far my dog has had few health problems. Nationwide is always quick to pay claims and available by phone if I have questions.
Insurer: Nationwide
By: Becky
Always Satisfied
I’m so lucky to have nationwide insurance for my cat. He had to have another emergency dental surgery and they were helpful and covered his expenses so I didn’t have to worry about being able to afford his surgery
Insurer: Nationwide
By: Olivia
Excellent service
Payments are prompt. Customer service has always been helpful.
Insurer: Nationwide
By: Cecilia
Lifesaver!
When I first got my dog I called Nationwide to see which plan was best for me. The customer service rep was very knowledgable and recommended the best option for my dog's age. I chose the plan that reimburses 90% and I can't say enough what a lifesaver it has been, especially since my dog had to be put on prescription dog food, needed some diagnostic testing and her teeth cleaned under anesthesia. I would not have been able to afford it all otherwise. The customer service is outstanding, claims processing and turnaround is very efficient, and I love the emails checking on Cookie to see how she is doing after a claim. Thank you Nationwide - keep up the good work.
Insurer: Nationwide
By: BayAreaCaliMama
Great Pet Insurance
I love that the claims are processed quickly but also you follow up with an email to make sure Wrinkles is doing well Thank you for caring about my puppy as much as we do
Insurer: Nationwide
By: Nannette
Great company with friendly, thoughtful staff
My sister is an employee of Hartville Pet Insurance; without her, I wouldn't have known such a service existed. Working with other members of their staff has been nothing short of satisfactory. They've sent very kind and humorous "thank you" cards, they call occasionally just to check on my pet after a claim, and I have yet to experience any issues with a claim. Every company wants your business, but it's rare when one actually makes you feel like "family", and Hartville Pet Insurance has done exactly that. Every employee I've spoken with thus far genuinely cares about me and my pet; they've gone above and beyond to make it an easy and convenient experience.
Insurer: Hartville
By: Brittany
Love Nationwide!
I have 2 Chihuahuas that are getting up in age so they have been having issues off and on. Nationwide makes the claim process so easy and the reimbursement is so fast! These are my babies and it definitely reduces an already stressful situation when they are ill knowing you don't have to worry about Nationwide taking care of the claim. If only my own medical insurance company was this efficient! Best in class service. 10star rating :)
Insurer: Nationwide
By: Nicole
Thanks for your great service and coverage
Outstanding ease of use of app, claims submission, advise of your receipt of claim and claims handling.
Insurer: Nationwide
By: KUBS