Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Always happy wtih the service provided
We have been using Nationwide Pet Insurance for 12 years and have never had any issues. If we have any questions or concerns the staff at Nationwide Pet Insurance always has answers and helps us as quickly as possible. Not sure what we would do without this coverage for each of our furbabies. Anytime we see someone in our neighborhood that has adopted their own furbaby we immediatley tell them to get a harness and not a collar and GET NATIONWIDE PET INSURANCE!
Insurer: Nationwide
By: Lise
Quick and painless!
My dog recently needed TWO root canals and I don't know what I would have done if I didn't have Nationwise Pet Insurance. It was super easy to submit my claim and I was surprised by how quickly it was processed. Customer service was great when I called to ask a few questions and overall I am super happy. Thank you for helping me get Bear the proper care he needed!
Insurer: Nationwide
By: Erin
Quick Payment Turnaround
Thanks to Nationwide for a quick turnaround (4 days) in issuing a check for the $1,500+ bill I had for a recent operation on my golden retriever. It is nice to know that a check was wired so soon after the operation. This definitely helped with getting the bills paid and let us concentrate on getting our boy feeling better.
Insurer: Nationwide
By: Michael
The claim system is really easy to use and the turnaround is really fast
Nationwide makes it fast and easy to submit a claim. The benefits explanation and the payout happens really quickly.
Insurer: Nationwide
By: Darla
Worth every penny
This is the first time I have ever used pet insurance. With an older cat, it has come in very handy. The claim process is easy and I have received reimbursement very quickly with no hassles.
Insurer: Nationwide
By: Cindy
Excellent service
Excellent service!
Insurer: Nationwide
By: Cynthia
Indy had a rough week, luckily we had the insurance to help offset the cost to get him back on track.
The claim process was easy and reimbursement was fast.
Insurer: Nationwide
By: Allen
The BEST!
I cannot begin to properly describe what Healthy Paws has meant for us. Not only have we saved upwards of $12,000 in the past 5 years, we have piece of mind knowing that our beloved pets are covered in emergencies, we don't have to choose life or death. When one of our dogs was diagnosed with cancer and ultimately passed after 10 months, we were given condolences and personal notes. I cannot thank them enough for their care and concern.
Insurer: Healthy Paws
By: Kate
Great caring folks got reimbursed without problem
Great and caring folks. Went out of their way and reimbursed very fast.
Insurer: Healthy Paws
By: Aruna
Worth every penny.
Nationwide has made submitting a claim so easy. Fill out a couple of things, take picture of invoice, and submit. This is my first dog to have insurance and it is worth every penny. When the vet is describing what he needs to do to remove a grass awn that has pierced through her gums, I could concentrate on what had to be done and not worry as much about the cost.
Insurer: Nationwide
By: Sherri