Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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I love Pets Best insurance
Very responsive and easy to use.
Insurer: Pets Best
By: Dawn
Great product
Claims are processed quick, no issues with claims, process is simple, overall a great product
Insurer: Nationwide
By: David
Easy Claims
Easy to make a claim and customer service is excellent.
Insurer: Nationwide
By: Michael
Easy claim submission process, super fast resolution
Nationwide makes claim submission super easy and fast with auto-populated forms. They’re also very clear on what documentation is needed to go along with the claim form so it’s very easy to get exactly what’s needed from my vet. And the resolution on each one was also fast, love the electronic funds transfer option too!
Insurer: Nationwide
By: Andrea
Peace of mind and wonderful partner in caring for my fur baby!
Claims paid quickly and correctly , no questions asked! So comforting knowong my dog is covered.
Insurer: Nationwide
By: Deana
Nationwide is doing a fine job for us.
We use Nationwide because it has been there when needed. For example, when our Chihuahua, Herman, was diagnosed with pancreatitis, it turned out be a lucky thing for him. Our vet took x-rays and told us that Herman had to be treated immediately for the disease. However, x-rays revealed multiple stones that would have to be dealt with later. Our vet's office submitted a claim for the pancreatitis treatment that was processed and paid in very good time. In March of this year, Herman had the operation that removed 24 stones, Again, a claim for the operation were filed by our vet's office and paid promptly. That is what Nationwide is for and I recommend the company to my friends. We have two Chihuahuas, and we love both of them. Keeping them healthy is a priority, and we are glad Nationwide is their insurer.
Insurer: Nationwide
By: Mary
Glad I have insurance
I am so glad I had pet insurance for my 9 1/2 yr old German Shepherd after she tore her ACL and then had a surgical site infection. Filing claims and receiving automated payment was so convenient.
Insurer: Nationwide
By: Ellen
Excellent insurance, but unhappy with customer service.
Your insurance is phenomenal. I can't say enough good things about your insurance. Your customer service leaves a lot to be desired. Your insurance rates went up a ridiculous amount of money this year. It was absolutely absurd! If this wasn't such a good policy I would have immediately dropped the insurance. When I called to try to get some understanding about this outrageous increase the agent was borderline rude, and totally disinterested in my concerns. Basically, her attitude was that if I didn't like it either deal with it or cancel my policy.
Insurer: Nationwide
By: Delia
Awesome company to deal with
I signed Lily up for pet insurance back in July of 2019. Luckily, we have only had to use it for routine vaccinations and one minor illness. Coverage is excellent, payments are received fast once your deductible is met. I was in a panic one night after normal vet office hours and used the vet helpline which was very helpful. Lily is a very active 17 month old, it makes me feel better knowing that she has pet insurance with a reliable company in case of any emergencies.
Insurer: Nationwide
By: Shannon
Cant’ Get Any Easier
We discovered what it looked like a cyst under his jaw. Took him to the vet, got seen and treated with antibiotics. After meeting our annual deductible, his visit and treatment was covered at 90%. The claim submission was easy, it was reviewed and approved within a week or less; and the credit was electronically deposited within a day of approval. Thank you for the promptness.
Insurer: Nationwide
By: David