Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Best insurance ever. Wish my health insurance worked this easily.
I’ve had Nationwide per insurance now for 2 years going on 3. I’ve had to use it few times and so surprised how easy it was to file claim and follow up on claims. And Get reimbursed al fast. Amazing. Thank you.
Insurer: Nationwide
By: Maggie
Easy
It has been a pleasure with Figo. Claims are processed very quickly, and money into my account sometimes within just 24 hours of filing. Love Figo!!
Insurer: Figo
By: Sandra
Quick and easy
I used the app to submit my claims. I can’t believe how easy it was. The responses were quick. I’m really happy with my ASPCA insurance.
Insurer: ASPCA
By: Keva
Treat you like family!
I was so impressed by the claims process and also the customer service that I received when Otis was sick. They called to follow up after the claims process to see if he was OK, not to check in to see how they had done, but to genuinely check to see how he was doing.
Insurer: ASPCA
By: Tricia
Getting Nationwide for my dog was the best decision I ever made!
The people at Nationwide are friendly, professional, helpful, caring, and so far all of them have been pet parents so they understand.
Insurer: Nationwide
By: Karen
Very pleased with the prompt response to our claim.
We are very happy with the way Nationwide responded to our claim after Cooper's knee surgery. It was quick and easy.
Insurer: Nationwide
By: Irene
Outstanding
Hands down the best decision I could have made. This company is amazing. Not only have they made filing a claim incredibly simple but the customer service is top notch. They even checked up on my boy after a big surgery to see how he was doing. I would highly recommend healthy paws.
Insurer: Healthy Paws
By: Sky
Look no further! Healthy Paws is the BEST!
We could not be happier that we purchased a policy for our dog from Healthy Paws. Cuper has a chronic auto immune disease and horrible allergies and would have cost us a fortune if we didn't have insurance. Healthy Paws has been upfront about what they cover and don't and they have always surprised me by covering some things I thought they wouldn't, like probiotics and fish oil. We have been thrilled with their customer service and timely payments. You never know when you're going to get a dog that has a chronic problem and this has taken so much of the stress out of taking care of a sick animal. Our dog is happy and healthy and thriving and it's all because we can provide him the care he needs. We love it so much we got a policy for our second dog. I have nothing bad to say at all about them, it's all raves!
Insurer: Healthy Paws
By: Ann
Best Insurer a pet owner could have!
We had Nationwide Pet Insurance (VPI) for years. Never "ever" let us down!... We have no kids...our Dogs (our pups) are our kids!.... we've had such funny happy.... and been simple miserable when dragged through the mud of the sad times.... but always" when faced with pearl Nationwide was always the light at the end of the tunnel.... you guys made it easier when the going was tough when one of our kids was ill....or gravely ill? And in th good times it was "always" a good feeling that you wee there when disaster strikes! I pass the word "constantly" for people I know and don't know to get Pet Insurance and I "always" tell them Nationwide Pet Insurance is the Best! I know this survey is mundane and trivial to some... and maybe a formality for your company... But speaking from the heart...when your world has been turned up side down and you are questioning all the "whys" and maybe even "God"?....it's nice to know that you have "something" or "someone" that is there for you....it helps ease the pain.. "thanks"! As for Hollie...we got lucky with her recent procedure.... not so lucky in the past... seems like 5 years old (for us anyway) is the death number?.. when Cancer seems to appear "out of nowhere?"... and we've lost numerous Pups to that horrible disease........ I've always question "why" more research about Cancer is not performed?...did you know that Elephants "DO NOT" get cancer?...why are the experts not interested in "why"? Not to be political but maybe if Obama had "snuck" that 150 billion to the Cancer Research Association instead of the Number one sponsor of Terrorism in the world we might have an answer for Cancer. for humans and animals?...but you got to know the Drug Industry will never let that happen......... We will someday have cure for Cancer... I hope..... but that doesn't seem to be a big deal right now? ....but impeachment is? .. shame! ...now we and our Pets "all" suffer for the inconsiderate few...in DC.
Insurer: Nationwide
By: Bernard
Nationwide Pet Insurance has been a God sent for Cooper and me
This company has processed Coopers claims quickly and I so appreciate it. When I have needed to talk to someone from Nationwide Pet customer service has always been compassionate and helpful.
Insurer: Nationwide
By: Pamela