Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Well taken care of
I didn't know what I signed up for when I enrolled my puppy at 12 weeks old. Today 9 year old Ella has been diagnosed with a heart murmur and kidney failure, and I am so thankful we have Trupanion to see us through. The processing time is fast, and once the deductible is fulfiled they paid us promptly without repetitive questions. So far the total cost of Ella's treatment and maintenance has been over $10000 and I am thankful that with the insurance we can afford her medication and care to keep our precious baby comfortable and well taken care of.
Insurer: Trupanion Canada
By: Anne
They are always willing to take time to explain things and help however they can.
They are always willing to take time to explain things and help however they can. Thank you
Insurer: Trupanion Canada
By: Jan
Great experience Simple and easy
Great experience. Simple and easy to process a claim
Insurer: Trupanion Canada
By: Alfred
Have excellent service
Have excellent service
Insurer: Trupanion Canada
By: Carla
Peace of mind...
This takes a huge stressor out of the equation... I just love the prompt, compassionate service!
Insurer: Trupanion Canada
By: Shauna
Your customer service is very good and covers more than other insurance.
Your customer service is very good and covers more than other insurance. Though I have never met my deductible to make a claim (thankfully!) most of my friends highly recommend trupanion after easy claims.
Insurer: Trupanion Canada
By: Anastasia
Very prompt service on claims and wonderful customer service!
I highly recommend this company for their excellent claims service and their caring attitude towards your pet!
Insurer: Healthy Paws
By: James
Keep Your Pet Healthy With Healthy Paws Pet Insurance
Are you thinking about purchasing pet insurance? If you are and have started the process of comparing coverages and pet insurance companies, you have undoubtably recognized it is as difficult or even more difficult than choosing health insurance for you and your family. Take it from a customer that has been with Healthy Paws going on 10-amazing years of coverage. A week has never gone by that we are not thankful for the care, understanding, and support we continue to receive from Healthy Paws. Give you and your pet a gift this year that keeps on giving; your pet gets the gift of a lifetime of good health and pet insurance from Healthy Paws, and you receive the peace of mind that your pet will have great medical coverage when he or she needs it the most. Some of the great coverage benefits we have enjoyed for our 10-years of coverage is yearly, not per occurrence deductible amounts, coverage reimbursement levels to 90%, and no annual or lifetime caps on benefits to name a few. The claim process is amazing, you don’t even need a claim form, just send in the Vet’s invoice! Our pet’s claims are processed, paid, and a check received in 5-7 business days! We have had our share of claims over the years from small illnesses to major surgery, and a permanent lifelong illness, and thankfully Healthy Paws has been by our side supporting us all the way. After all, you never know how good your insurance company is until you have a claim! I hope this review and the information I provided help you in making the best-informed decision on pet insurance possible. I did, and my choice of coverage is with Healthy Paws.
Insurer: Healthy Paws
By: Scott
Great service, Prompt payment... Exactly what you want in an insurer!
I couldn't be happier with the service I have received from Nationwide. I have a 10mo old Lab Puppy, who tries to get into everything that is not bolted down to the floor! He had to go into the Puppy ER for an intestinal blockage, and it was so comforting that all I had to worry about was getting him better, not worrying about how much is this and that going to cost! SO worth the monthly premium cost!
Insurer: Nationwide
By: Chris