Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Trupanion is a wonderful, caring pet insurance company.
I have had Trupanion pet insurance since both of my dogs were pups. We recently had to put Aspen down after a difficult time in the emergency. It was the hardest thing I have ever had to do. Trupanion was so supportive and processed the claim for all of the medical services. We now have our other dog going through congestive heart failure. He gets regular blood tests and is on 4 medications to help alleviate fluid in his chest. Trupanion has been so wonderful in processing our claims and helping us to enjoy the time we have left with Timber, however long that may be.
Insurer: Trupanion Canada
By: Andrea
Feeling Good About My Pets
I am so happy that I decided to get insurance for my 2 dogs - Brodie and Harry. Knowing that I have coverage for them for medical concerns is a good feeling. It is easy to submit a claim and the response time from customer service is excellent.
Insurer: Nationwide
By: Ann
Trupanion is absolutely invaluable!
It has been an unexpected tough four months with my two year old having medical issues. Yet, Trupanion has truly made the experience absolutely easier. The coverage has been outstanding. Most amazing is, every time the vet or Hospital has a response from Trupanion within five minutes upon submission of claims. I love the follow up to me and the genuine message of care for my cat.
Insurer: Trupanion
By: MICHELE
So happy we got pet insurance!
Our new puppy pulled a sock off our grandsons foot and swallowed it. Called the vet and they said that's not good. Recommended we take the pup to the pet ER. Long story short they were able to retrieve the sock with an endoscopic procedure. Kept him overnight and he was as good as new the next morning. Having the insurance made decision making regarding different options so much easier.
Insurer: Nationwide
By: Mike
WOW
I really never expected it! I had been debating wether or not to keep the insurance because I had never used it and then my little dog got an upset tummy and was throwing up and vomiting and so I took him to the vet and I file the claim and other than that the deductible I basically got the full amount back I could not believe It. And how easy and painless the process was! Because of that one visit alone I’ll never let this insurance go! Thank you so much! 🙏🥰
Insurer: Nationwide
By: Jamie
great customer service reps, polite, knowledgeable but takes too long to receive my reimbursements
responsive reps. THe vitus vet app is a bit cumbersome to navigate. It takes too long (up to 3 weeks) to receive my reimbursements. For seniors like me on a fixed income it is better to receive reimbursement faster.
Insurer: Nationwide
By: Deborah
Very happy we decided to take out pet insurance
We are really happy with the pet insurance. They settle the claims with in a reasonable time frame. Only thing we have a problem with was we took him to the vet when we first got him and he had dirty ears from the breeders and he got denied on anything involving his ears now. That’s the only complaint. We are hoping with insurance we can keep him alive and healthy for a long time.
Insurer: Nationwide
By: Julie
Well taken care of
I didn't know what I signed up for when I enrolled my puppy at 12 weeks old. Today 9 year old Ella has been diagnosed with a heart murmur and kidney failure, and I am so thankful we have Trupanion to see us through. The processing time is fast, and once the deductible is fulfiled they paid us promptly without repetitive questions. So far the total cost of Ella's treatment and maintenance has been over $10000 and I am thankful that with the insurance we can afford her medication and care to keep our precious baby comfortable and well taken care of.
Insurer: Trupanion Canada
By: Anne
They are always willing to take time to explain things and help however they can.
They are always willing to take time to explain things and help however they can. Thank you
Insurer: Trupanion Canada
By: Jan
Great experience Simple and easy
Great experience. Simple and easy to process a claim
Insurer: Trupanion Canada
By: Alfred