Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Good job
Good response time on claim.
Insurer: Nationwide
By: Michael
Amazing insurance
Love nationwide! They do a great job
Insurer: Nationwide
By: Erica
Great!
Nationwide has been one of the best insurance policies I have ever had. The only reason I rated a 9 instead of a 10 is that it would be amazing to be able to pay at the time of service instead of having to submit a claim. But, even with that, my claims are paid very quickly and that helps a lot!
Insurer: Nationwide
By: Kelly
Phenomenal experience. Much better than my prior insurance provider.
Phenomenal experience. Much better than my previous pet insurance provider. All my claims have been addressed on time and the integration with VitusVet makes the claim filing process super easy. I have discussed this with my colleagues at Work and all of them say great things about Nationwide pet insurance.
Insurer: Nationwide
By: Bhuvan
Great!!
Never had a problem in the years I’ve been with Nationwide.
Insurer: Nationwide
By: Anthony
Thank you Nationwide
I don't know what I would do without this pet insurance. I have a kitty cat that has many health problems and Nationwide has covered thousands of dollars in medical cost, things that I would never have been able to afford. We are forever grateful.
Insurer: Nationwide
By: Yesenia
Worth every penny to have this coverage
I would never have a dog without this coverage. And I love being able to submit a claim through the app. Response times is fast!
Insurer: Nationwide
By: Cathy
So good to have insurance that you can depend on!
I just put our other new puppy on your insurance also! Really takes a big fear out of dog ownership having good health care coverage!
Insurer: Nationwide
By: Jeffrey
Have had Nationwide pet insurance for years and have always been very satisfied.
Very satisfied with Nationwide’s service.
Insurer: Nationwide
By: Barbara
My experience with the folks at Healthy Paws was wonderful, and I highly recommend them to all pet owners
We enrolled Ramey, our 11 year old chow chow, with Healthy Paws in 2014. We had never had pet insurance before and weren't sure what to expect or how it would work out. We viewed this as helping to defray costs from a major surgery or other major medical event rather than to cover more minor issues. Several months ago Ramey was diagnosed with a large tumor on his liver. We are lucky to have excellent vets in our area and we took him to Angel Memorial, one of the best animal hospitals in the nation. He had a CT scan and surgery. I am happy to say that they were able to get all the tumor, and his prognosis is excellent. Furthermore, he has regained much of his energy and seems to be back to his old ways. Healthy Paws was terrific at every stage, guiding us through the claims process and explaining what documentation is required from his doctors. The bill was nearly $8k and Heallty Paws covered 90% after the $250. deductible. Needless to say we are very grateful. I highly recommend all pet owners interested in pet insurance to check out Healthy Paws.
Insurer: Healthy Paws
By: Tom