Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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I did not receive a satisfactorily explanation regarding the excessive deductible on the visit 12/11.
I did not receive a satisfactorily explanation regarding the excessive deductible on the visit 12/11. Why should I be penalize due to the why the vet entered the reason for my visit. The reason for my visit was all tied to the final diagnosis of cushings, she did send me the appeal form.
Insurer: Trupanion Canada
By: Sarah
While Evan was great on the phone and was as helpful as he could be the situation for my call was NOT resolved it wasn't in Evans level to do.
While Evan was great on the phone and was as helpful as he could be the situation for my call was NOT resolved, it wasn't in Evans level to do. I am most unhappy this situation arose in the first place. I highly resent a claim person to deny a claim on medication that has previous been prescribed and accepted by trupanion for the same condition for the same dog. I also highly resent the claim person making her own diagnosis on this claim for a condition my dog does not have.
Insurer: Trupanion Canada
By: Sharon
Trupanion #1
Always a good experience! You guys are the best.
Insurer: Trupanion Canada
By: Tina
Thankful my fur babies are covered
Always a good experience, the way Trupanion handles claims, just simply the best
Insurer: Trupanion Canada
By: MICHAEL
A Bulldog named Savannah
As always the service you provided is outstanding. Our Bulldog has allergies and other medical conditions, but Trupanion has been there for her since day one, we truly appreciate everything you have done for her and us, keep up the great work, thank you Jim, Sydney, and Savannah,,,,,
Insurer: Trupanion Canada
By: Jim
Because of the compassion that was shown when our Callie at less than a year became deathly sick.
Because of the compassion that was shown when our Callie at less than a year became deathly sick.lcould not be thankful enough for the understanding and quick response of Trupanion to help financially and without any hassles. Now Callie is 3 years 6months no signs of reoccurrence. I would and have recommended Trupanion to all my animal lover friends. Thanh you once again.
Insurer: Trupanion Canada
By: Deborah
Desiree was friendly and open to speak with.
Desiree was friendly and open to speak with. She answered a lot of questions that I had and was empathetic straightforward, and kind when giving me information that was harder to hear.
Insurer: Trupanion Canada
By: Kimberly
Literally a lifesaver!
Easy to use online claim form. Claims paid quickly!
Insurer: Trupanion Canada
By: Renee
Brampton, Ontario
Easy...coordinated through the vet office and response within days. Hands free claim. Couldn't be easier. Now only if I had elected a lower deductible :).
Insurer: Trupanion Canada
By: Sante
Empathy and efficiency
Empathy and efficiency
Insurer: Trupanion Canada
By: Martin