Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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unbelievable
i just wanted to say thanks to Nationwide insurance for providing me and my family dog a ease for the claim review. i was worried that maybe i could not get enough of the money back from the insurance because it's my first time doing such a big claim, but everything is was so easy and i am happy to have Nationwide insurance
Insurer: Nationwide
By: nivia
claims processing
I am very happy with your top notch customer service department. they answer every question professionally
Insurer: Nationwide
By: herb
Service beyond my expectations as a 1st time adult pet owner and a 1st time user of pet insurance.
I am amazed at how wonderful my experience has been. I never expected pet insurance to be so good and for claims to be so easy. Thank you so much. Our puppy has had some struggles and Nationwide has taken all the stress away from a financial and wellness standpoint. Thank you so very much!
Insurer: Nationwide
By: Shawn
Pet insurance was the best decision I have made for my Snoopy!
I couldn’t be happier with my pet insurance through Nationwide. They are quick to reimburse and their customer service is great when I have questions!
Insurer: Nationwide
By: dia
Awesome folks
Thank you all! You are awesome!
Insurer: Nationwide
By: Alice
Very fair and compassionate.
I have been ensuring my pets with your company for many years. Since at least 2010 or so. I have never experienced anyone less than kind, compassionate, efficient and knowledgeable. Thank you. Would you
Insurer: Nationwide
By: Ilene
Healthy Paws is the BEST
I never thought I would leave a review for a Pet Insurance Company but I needed everyone to know what a wonderful caring company this is. They handle each claim with efficiency and more importantly, they care about your pet!! It’s like dealing with family, a rare thing in today’s world.
Insurer: Healthy Paws
By: Sheri
I would recommend Embrace Pet Insurance to everyone.
We have had Embrace Insurance since our dog was a puppy and after 7 years I have not had any bad experiences. Claims are easy to submit and are processed in a timely manner. I have contacted customer service with questions and have always received professional and courteous assistance. In fact, today I asked for a pre-certification and received the answer within 30 minutes. So glad we decided to go with Embrace.
Insurer: Embrace
By: Lori
Great to be able to use the app to file a claim.
Wonderful Service& Great Customer Service Appreciate the Followup
Insurer: ASPCA
By: Candace
Great insurance company
Excellent customer service and fast claims payment. A pleasure to do business with.
Insurer: Nationwide
By: Monique