Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Amazing
I have dealt with another pet insurance company prior to Healthy Paws and I went from the worst experience to the absolute best! They are so fast in processing claims and their website is so easy to navigate. The reason I wanted to write this review is their compassion for animals. I recently submitted a big claim from my puppy being admitted to the ER for a couple days. Aside from them processing my claim and sending me a confirmation they sent a completely separate and personalized email asking how my puppy’s tummy issues were doing and if he was feeling better. Just shocking to receive this from an insurance company!
Insurer: Healthy Paws
By: Kelly
True to their word.
We’ve had insurance with Healthy Paws on our French Bulldog Genji ever since we first got him. Earlier this year, our vet said he needed to get airway surgery on his nose, soft palate, and larynx so he could breathe better. I did my research and was worried that he might not be covered because bulldogs can often develop breathing problems later in life, but Healthy Paws gave me absolutely NO hassle with the claim and was true to their word. I didn’t even have to fill out a form or anything. I had the surgery center send them the records by email after the procedure, and they reimbursed it at our coverage rate, no questions asked. We recently got a second Frenchie, Gus, and are so happy with Happy Paws that we’ll be getting insurance for him too.
Insurer: Healthy Paws
By: Brandon
Wouldn't consider insurance coverage by anyone else but Healthy Paws
We have had nothing but very positive experiences with Healthy Paws. Unfortunately, our dog is plagued with severe allergy problems and has required frequent and costly treatment over the past 3 years. Healthy Paws has approved every claim we've submitted for medications and surgeries related to her allergy problems. We did quite a bit of research before selecting an insurance provider and we are so glad we chose Healthy Paws. We have heard horror stories from friends who have insured their pets with other agencies about the difficulties they have had getting claims approved, this has never been the case for us with Healthy Paws. If you're looking to insure your pet, you won't find better care and coverage than that provided by Healthy Paws.
Insurer: Healthy Paws
By: John
awesome claim response.
I talk about how nice it is having Nationwide Pet coverage to all of my friends and family, I feel you offer good rates and great Customer Service. i explain how it has really save me a lot of money. and I don't have to worry about not taking my dogs to the Vet big relief.
Insurer: Nationwide
By: Gail
Amazing People who love your pets and Offer Amazing Service!
I recommend Nationwide Pet Insurance to all of my Friends and Family! I really love working with you all and your claim submission process is so simple! Thank you for always having quick responses to our claims.
Insurer: Nationwide
By: Christina
Best service by nationwide
We are really impressed by the services when ever we file claim we got our money back in few days Excellent service by nationwide and we are extremely happy with you guys
Insurer: Nationwide
By: Yasir
Nationwide is on your side for your pets!
Fast personal and professional service!
Insurer: Nationwide
By: Tom
MS
for the last 3 years the claim process was horrible, would take right up to that ' 30 days", where when we first got this insurance, claims were processed in a week or two at the most, the last couple of years i have thought of switching. Recently (since October 2019) i have seen great improvement in the time to process claims, it helps, vet bills are costly, so to have a claim processed quickly is a huge relief. i hope this is consistent.
Insurer: Nationwide
By: Tina
Great support in times of need
Great customer service, user-friendly app for easily submitting claims, quick response to claim reimbursement.
Insurer: Nationwide
By: Katie
So far this is great coverage!
Insurance coverage has been great. Very easy claims process. Surprised you cover prescription food!
Insurer: Nationwide
By: John