Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Trupanion Continues to Amaze
Time and time again I am impressed with Trupanion’s prompt responses to my claims, ample coverage and their fast payment! My vet even handled the paperwork and we got reimbursement the same day.
Insurer: Trupanion
By: Patty
Great service!!!!
Thank you for your prompt processing of Maggie’s recent claims. It is much appreciated since I am on limited income. When you have a sick pet for several months, this helps!! Thank you!
Insurer: Nationwide
By: Suzanne
thankyou for the quick turnaround on payment...
in the past it took at least 3 weeks for payment..now it's taking less than a week Huge improvement on your service..thanks
Insurer: Nationwide
By: Liz
Nationwide Makes Claims Easy
Claims under Nationwide Pet Insurance are a breeze using the VitusVet app on your phone. Just enter in the amount of the claim, take a photo of the vet's invoice and submit. So convenient! Claim processing is quick, and the explanations of benefits are straightforward and clear. Definitely recommend Nationwide Pet Insurance.
Insurer: Nationwide
By: Mark
Seamless process and amazing customer service!
Our puppy has had a few issues in the first couple months of owning her and Nationwide has been so great! The claim upload process is so easy and the communication is amazing. I hear from them so fast and am so happy with our pet insurance.
Insurer: Nationwide
By: Shay
If you have a pet you need pet insurance
I have three dogs and they are all covered by Nationwide Pet Insurance, besides reimbursement for annual preventatives and check-ups I have the piece of mind that if something catastrophic happens my decision is based on what is best for my furry babies and not what is affordable. Nationwide Pet Insurance makes it extremely easy to file a claim, check on the status of claims and refunds can be directly deposited back into your account. The entire claims process is quick and easy with explanations stated clearly.
Insurer: Nationwide
By: Shannon
Great service
You guys are really great, and the timeliness of paying claims is fantastic. Would be great if claim submission, particularly via electronic submission, was simpler.
Insurer: Nationwide
By: Andrew
Speedy Services
Once you Send in your pet’s medical records the review of your submitted claims is swift. The website can be improved to be more intuitive. My dog has better insurance than I do!
Insurer: Nationwide
By: Christi
Best insurance ever
We have had numerous claims, and each one has been handled expertly and expediently. We’ve actually gotten paid more than we thought on some occasions. This is really great insurance for your pet we love it
Insurer: Nationwide
By: Fen
Unbelievable Provider and Service
My 5 year old Beagle Mix was diagnosed with severe cataracts and virtually blind in both eyes. He looked like he would be a white walker dog on Game of Thrones, with his extremely white and cloudy 'Ghost' eyes. The surgery cost came in at almost $6,000. I thank God for Healthy Paws who approved the claim less than 24 hours after being submitted. They have saved me a lot of stress & financial hardship around the Holidays, which I am forever grateful for. I highly recommend this insurance provider to all pet owners because you never know the expenses that could pop-up at any given time. THANK YOU HEALTHY PAWS!!!
Insurer: Healthy Paws
By: Corey