Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Healthy Paws was the best decision we made
We rescued our first dog in September 2019. My friend told me about Healthy Paws and I signed up. The sign up process was easy and the rates are very affordable. Little did I know 3 months later Carl would need surgery. We had many vet and ER visits before the surgery. This was a huge expense we weren’t expecting.The claim and payment process is easy and straight forward. They followed up to see how Carl was doing. I would highly recommend Healthy Paws!
Insurer: Healthy Paws
By: Jenn
Awesome!
This is the absolute BEST pet insurance company I’ve worked with. Great customer service! Very helpful, kind, and understanding representatives. I wish more companies would be like Embrace! 🙂
Insurer: Embrace
By: Rikky
Jack says thank you
The customer service is out of this world. You are very prompt in response to my questions, claims, etc. I have recommended you to all my friends.
Insurer: Nationwide
By: Cherie
Thank you for making the claim process so easy and responding so quickly!
We are extremely happy to have Baron's pet insurance with Nationwide. Baron's recent emergency hospitalization prompted our claim. Your efficiency was most helpful. Happily, Baron is back to being himself.
Insurer: Nationwide
By: Lynne
Pet insurance that cares.
Figo pet insurance is the second insurance I've had for my french bulldog. Compared to the other I had they are much more reliable, helpful and understanding. The whole process from submitting a claim straight through to the end is simple, efficient and fair. i would recommend Figo to anyone who needs insurance for their beloved pet.
Insurer: Figo
By: Theresa
Excellent Support in Vet Bills
Nationwide is a great insurance provider. They handle claims quickly and efficiently. They make the process convenient. And they make sure reimbursement on claim coverage is quick. Great support!
Insurer: Nationwide
By: Brittany
I wish human health insurance were this good.
I have never had a problem filing a claim or getting reimbursed. Once my deductible is met, if it is a qualified expense (which includes everything for this pet as she was insured the day I brought her home), everything is reimbursed--no quibbling over "reasonable and customary" or payment reductions because the standard rate for that service is less than the claim, blah blah blah...nothing at all like that with this company. This is absolutely the best decision I ever made for my girl.
Insurer: Figo
By: Theresa
Thank you for your capable help.
Your concern about my dog's condition after submitting my claim is much appreciated. He's doing fine!
Insurer: Nationwide
By: Barbara
Thank you
Thank you for being helpful with our dogs treatment and easing the stress.
Insurer: Nationwide
By: Dr.
No prompt responses by phone or email
I had emailed a question and never received a reply back. I have not received yet for my prescription portion of my bill as of today. I am often put on hold a very long time when I call your company for questions.
Insurer: Trupanion Canada
By: Yolanda