Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
Other Categories
No prompt responses by phone or email
I had emailed a question and never received a reply back. I have not received yet for my prescription portion of my bill as of today. I am often put on hold a very long time when I call your company for questions.
Insurer: Trupanion Canada
By: Yolanda
service is great very helpful
service is great very helpful
Insurer: Trupanion Canada
By: Rebecca
Customer service is available and Trupanion coverage helped immensely when a claim can be completed.
Customer service is available and Trupanion coverage helped immensely when a claim can be completed. It doesn't get a perfect 10 because benefits covered are limited.
Insurer: Trupanion Canada
By: Naomi
Process of filing claims.
I've been mailing claims to your office using the postal system, and that has worked well. However, from now on, with the help of our vet's office, I will ask them to fax or email claims which will make the process even easier and faster. I appreciate your concern for pet owners as well as for our pets.
Insurer: Trupanion Canada
By: Carole
TRUE PROFESSIONAL SERVICE
After treatment was completed by our Vet Hospital I was given an itemized billing for professional services rendered. I called Trupanion to ask for assistance in submitting this claim and they immediately sent me a claim form to be completed. I followed their instructions and sent all information back to them for review and processing. The claim was processed and I just received a check for reimbursement less the deductible and services that were not eligible. I am very pleased with the services of Trupanion
Insurer: Trupanion Canada
By: LEILA
Because she was so knowledgeable polite and helpful.
Because she was so knowledgeable, polite and helpful.
Insurer: Trupanion Canada
By: Howard
Lillian
can not believe the concern you folks had for Lillian's care. You went above and beyond!
Insurer: Trupanion Canada
By: glenn
Every pet owner should have Trupanion
Easy, stress free claims experience.
Insurer: Trupanion Canada
By: Tanya
The best pet insurance I have found.
Fast efficient service.
Insurer: Trupanion Canada
By: Sharon