Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Definitely choose Nationwide
So happy we decided to go with Nationwide. Biscuit is able to receive the care he needs without my worring about cost. I have told relatives and friends about the ease of processing a claim.
Insurer: Nationwide
By: Joanne
Richard
Service was very quick and pleased with your service
Insurer: Nationwide
By: Zornes
Peace of Mind Plus Excellent Service
Having quality pet care for my dog is important. Having quality insurance for my dog's needs is equally important. Nationwide never disappoints. Its claims process is quick and very easy to understand. Whenever I have needed to speak with a representative, I have been well-treated, well-respected and well-served.
Insurer: Nationwide
By: Carolyn
I am so glad I have nationwide pet insurance!!!
Thank you for helping us be able to take the best care of our fur babies!! The coverage is awesome and it gives us such peace of mind when we take our fur babies to the doctor that we can do what we need to do for them to keep them healthy and happy!
Insurer: Nationwide
By: Michelle
Insurance Experience
Amazing! Pati was so helpful and gave me the best option for our cat
Insurer: Prudent Pet
By: Genesis
fantastic
the employees where very helpful!!!
Insurer: Nationwide
By: john
Great customer service with quick claim response
Nationwide has great customer service and their online claim process through the app is easy with quick response!
Insurer: Nationwide
By: Megan
The best pet insurance company I know of
My Paco was a really sick little boy. Nationwide just paid the claim, which took about 10 days or less. The claim was over 1800 and they paid all but a little over one hundred dollars. I have never had a problem with any claim I have submitted to them and there has been many. My Paco is about 13 1/2 years old and have many health issues. But he is doing much better now;. I would recommend Nationwide to anyone who is looking for pet insurance, and I always do.
Insurer: Nationwide
By: KATHLEEN
I’m very happy and pleased of the way Nationwide works. For now the best insurance for my dog.
I’m very satisfied with the service Nationwide provides for my dog and also for me as a owner. The costs that are cover by the insurance is unbelievable amazing. One thing I would like to change is the form to claim. It would be nice to have a link on the website for the client to simply download the invoice and other requested documents or even take a simple photo of it and send it. Instead of having to print a form for every claim, fill out, scan it and send it for an email. Thank you
Insurer: Nationwide
By: Jonathan
I wish my health insurance was as good as my dog's!
Thank you so much for checking in on Abbie. She is doing much, much better and is back to 100%. She had a very bad scare and we almost lost her but due to the great work of Veterinary Specialty Care and her vet, Dr. Kelli Klein, she was able to recover and is back to being her happy, healthy self. I have told everyone about how great Nationwide is and how lucky we were to have your coverage so that all we had to worry about was Abbie and not the cost. You paid our claim immediately and thoroughly - I wish our health insurance worked as well! Thank you so much for your continued terrific service and care.
Insurer: Nationwide
By: Nancy