Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Devin answered my questions very nicely.
Devin answered my questions very nicely.
Insurer: Trupanion Canada
By: Clark
Fast Claims Processing & Caring People
Quick claims processing and when you have questions you get caring customer service folks as a bonus.
Insurer: Trupanion Canada
By: Maureen
A very professional and compassionate person help me with my questions.
A very professional and compassionate person help me with my questions. Anytime I have ever called trupanion, I have nothing but good things to say.
Insurer: Trupanion Canada
By: Pam
Because she was not only helpful .
Because she was not only helpful .. she asked how our dogs were by name!! Great customer service!!!
Insurer: Trupanion Canada
By: Mary-Elizabeth
Best service ever!
Best service ever!!
Insurer: Trupanion Canada
By: Mary
Interested Customer Service
Customer service listened to my concerns and answered my questions.
Insurer: Trupanion Canada
By: Michelle
each and every time the customer service representative is helpful even tempered and always willing to go the extra mile
each and every time the customer service representative is helpful, even tempered and always willing to go the extra mile
Insurer: Trupanion Canada
By: Heather
Trupanion help is greT
Every time my dog got sick or injured, Trupanion has quickly and in one instance when I was abroad, paid out money quickly or ahead of time to the pet hospital
Insurer: Trupanion Canada
By: Rosemarie
Everytime I call or need something everyone I speak to is so helpful and the rep in this instance was so kind in regard to my claim and my dogs well being felt like I was talking to a friend.
Everytime I call or need something everyone I speak to is so helpful and the rep in this instance was so kind in regard to my claim and my dogs well being felt like I was talking to a friend.
Insurer: Trupanion Canada
By: Amanda
Excellent customer service.
Excellent customer service. Kaila was very polite and friendly. She completed my request for sending out a Trupanion medallion for my Bella. She represented Trupanion very well. Thank you
Insurer: Trupanion Canada
By: Earl