Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Because I am always telling pet parents about your coverage.
Because I am always telling pet parents about your coverage. You are always ready to help and in a timely manner.
Insurer: Trupanion Canada
By: Kathy
Great review of Trupanion pet insurance.
Calling w a question is always handled extremely positively. Quickest reimbursement for eligible expenses.
Insurer: Trupanion Canada
By: Shelley
Carmen was very helpful in sending me an email with the claims form for my dog and making sure I had what I needed.
Carmen was very helpful in sending me an email with the claims form for my dog and making sure I had what I needed.
Insurer: Trupanion Canada
By: Marc
Love Trupanion
I love Trupanion! I've had the insurance since my English Bulldog was just a pup....they are easy to work with and my claims get processed quickly
Insurer: Trupanion Canada
By: Paige
Fair and quick response to my claim!
Quick and fair resolution of my claim and responsive guidance on what to do with future related bills! Just waiting for my check.
Insurer: Trupanion Canada
By: Scott
Waiting for response
My claim was declined which I understood but decision took longer than expected. As a matter of fact I email asking if a decision was made because I didn't hear anything. A follow up after a certain time goes would have been nice letting me know you hadn't forgotten. Hope this helps Judy
Insurer: Pets Best
By: Judy
Pets Best is a Class Act
Having insured my many pets over the years, I have never had a problem at all. Only once was a claim denied, which I didn't understand; I phoned and spoke with a polite representative who offered to have my claim referred to an independent medical team. The result of that step is that the new eyes on my claim approved it, much to my pleasure at the happy ending. Give PB highest raves for quality customer service!
Insurer: Pets Best
By: Bobbi
Doing what you promise.
This is the first time I have taken insurance on my pet. I was new to the procedures and had trepidations about the value and ease of having a policy. My first Vet bill solved my worries. The claim procedure could not be easier, and the payment arrived at my bank as promised. Pets Best met all it promises.
Insurer: Pets Best
By: Robert
Happy
I took my dog in for a spot where her fur was missing on her arm. The vet told me to try a new harness b/c she thought it might be where the harness buckle was rubbing on her skin. My vet submitted the claim form for me. The claim processing took longer than the normal time, but I did get an email apologizing for this and the claim ultimately was paid, so I was happy.
Insurer: Pets Best
By: Stacy
Best pet insurance hands down!!
We are so happy to have chosen Healthy Paws for our pet insurance. It is so convenient to be able to send claims from my phone. The direct deposit is wonderful, and the payments are relatively quick. They always answer any questions I have promptly when responding to any email I send. It is always hard to go through health issues with pets, choosing Healthy Paws has made things a little easier. I highly recommend this company.
Insurer: Healthy Paws
By: Janine